Participant

Question

Lightroom issue

Forum|Forum|5 years ago
April 30, 2021
3 replies
275 views

Everytime I click on the LightRoom icon it will pop up like it is about to open and then disappear. It will not open. Has anyone else had this problem beofre?

This topic has been closed for replies.

GoldingD

Legend

Did LrC perhaps not close properly? Did it crash? If so, is the lock file still in existence, had LrC properly closed, the lock file would have been deleted.

A

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

Do you get an error message? If yes, please post the exact message or an screenshot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

M

MannyG

Participant

Hi Axel, thank you for your assistance. Because Lightroom doesn`t start up I have no way of accessing anything within the program, including preferences. Any ideas you may have is greatly appreciated. Thank you.

Rob_Cullen

Community Expert

I have no way of accessing anything within the program, including preferences.

You can -Delete, Rename, Move, the Preferences file 'manually' without having Lr-Classic running- as in these instructions:

How do I reset Lightroom's Preferences? | The Lightroom Queen

The "Lock File" problem suggested by @GoldingD would normally throw up an error message, but here are instructions to check this answer-

LOCK FILE DELETION - LR-CLASSIC

Have you tried to Manually diable the GPU acceleration as suggested by @AxelMatt ? Instructions in the link that was posted-

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Some other suggestions here-

PREVIEW CACHE ERROR OPENING Lr

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

M

MannyG

Participant

Yes, I have been having this exact problems for a few days. I have done all the logic basic things, reload, reinstall etc. i have no problem with Photoshop. I have one other computer running LR classic and runs fine. With a good number of users having this problem, one would think that Adobe would have come out and lend a hand...

I hope someone can help.

Manny Goncalves

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded