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Participant
July 3, 2023
Question

Lightroom lässt sich nicht mehr öffnen

  • July 3, 2023
  • 2 replies
  • 311 views

Hallo zusammen,

seit heute früh startet Lightroom Classic auf meinem Windows Rechner nich mehr. Alle anderen Adobe Programme funktionieren aber einwandfrei. Woran kann das liegen? Von Neustart über Updates etc. habe ich alles versucht und bin am verzweifeln...

Liebe Grüße,

Miri

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
Community Expert
July 4, 2023

Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

Do you have send the crash report to Adobe so that they can check?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
AxelMatt
Community Expert
Community Expert
July 3, 2023

If Lightroom is running it creates a .lock file for the opened catalog next to the approriate .lrcat file.

On LRs regulary shut down this file was deleted. If LR crashes the .lock file remains in the appropriate folder.

In this case the .lock file must be deleted manually.

More informations about this, you'll find here: 

The Lightroom catalog cannot be opened because another application already has it opened - lrcat.loc...

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item.There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

Do you get an error message? If yes, please post the exact message or an screenshot.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participant
July 3, 2023

Hello Axel, thank you for your answer. Unfortunately I could not find any .lock file in the lightroom folder. The following Picture shows my error message:

System: Intel Core i5 - 8GB RAM- Windows 8 - LR Classis 12.4 

For more Details, I don't know where to check...

 

Participant
July 3, 2023

I was wrong -  My System is Windows 10