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Timbo_0812
Timbo_0812
Known Participant
Jul 18, 2020 8:03 PM UTC
Answered

Lightroom Locking Up and Crashing

Every time i try to export LR locks up and just shuts down 

 

latset version installed

HELP 

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dj_paige
dj_paigeCorrect answer
Legend
Jul 18, 2020 8:50 PM UTC

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

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9 replies

dj_paige
dj_paigeCorrect answer
Legend
Jul 18, 2020 8:50 PM UTC

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

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Timbo_0812
Timbo_0812Author
Known Participant
Jul 18, 2020 10:38 PM UTC

yes all seems to be fine now 

 

thank you so much 

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dj_paige
dj_paige
Legend
Jul 19, 2020 11:09 AM UTC

😊👍 That's good to hear!

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dj_paige
dj_paige
Legend
Jul 18, 2020 8:42 PM UTC

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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Timbo_0812
Timbo_0812Author
Known Participant
Jul 18, 2020 8:43 PM UTC

just lighroom

 

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dj_paige
dj_paige
Legend
Jul 18, 2020 8:09 PM UTC

Please provide basic information such as

Please note, we want the version NUMBER of your Lightroom and operating system.

 

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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Timbo_0812
Timbo_0812Author
Known Participant
Jul 18, 2020 8:16 PM UTC

thanks ... 

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363

 

No text - just locks and then application shuts down 

Seems to happen when i try to export ONE SINGULAR photo 

 

graphics info - NVIDIA geforce GTX 1050 

 

 

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Timbo_0812
Timbo_0812Author
Known Participant
Jul 18, 2020 8:17 PM UTC

sorry - forgot to add - no this is the only issue on the machine 

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