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Timbo_0812
Known Participant
July 18, 2020
Answered

Lightroom Locking Up and Crashing

  • July 18, 2020
  • 3 replies
  • 801 views

Every time i try to export LR locks up and just shuts down 

 

latset version installed

HELP 

This topic has been closed for replies.
Correct answer dj_paige

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

3 replies

dj_paige
dj_paigeCorrect answer
Legend
July 18, 2020

First debugging attempt is to delete the preference file, and see if the problem goes away. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

You might want to make a copy of your preference file before you do this just in case it doesn't work.

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Timbo_0812Author
Known Participant
July 18, 2020

yes all seems to be fine now 

 

thank you so much 

dj_paige
dj_paige
Legend
July 19, 2020

😊👍 That's good to hear!

dj_paige
dj_paige
Legend
July 18, 2020

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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Timbo_0812Author
Known Participant
July 18, 2020

just lighroom

 

dj_paige
dj_paige
Legend
July 18, 2020

Please provide basic information such as

Please note, we want the version NUMBER of your Lightroom and operating system.

 

Also please clarify if this is just Lightroom having a problem but all other software still runs properly, or does the whole computer lock up.

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Timbo_0812Author
Known Participant
July 18, 2020

thanks ... 

 

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363

 

No text - just locks and then application shuts down 

Seems to happen when i try to export ONE SINGULAR photo 

 

graphics info - NVIDIA geforce GTX 1050 

 

 

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Timbo_0812Author
Known Participant
July 18, 2020

sorry - forgot to add - no this is the only issue on the machine 

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