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mik447
mik447
Participant
September 18, 2017
Answered

Lightroom Mobile camera not saving photos

  • September 18, 2017
  • 2 replies
  • 4653 views

I just upgraded my iPhone to iOS 11.  And now when I use the camera in Lightroom the photos simply disappear.  The app works fine on my iPad. 

I'm wondering if it's the iOS change or if there is some setting I'm not thinking about.  Thanks

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi mik,

The iOS 11 is out with new image format " HEIF" which is not supported by Lightroom mobile. please refer the discussion: Photoshop/Lightroom: HEIF support for iOS 11 | Photoshop Family Customer Community

We really apologies for all the inconvenience and delay caused.

Regards,

Mohit

2 replies

J
jpgrouse
Participant
October 4, 2017

I'm having exactly the same issue under iOS 11.  Even setting the Camera Format to "Most Compatible" under Settings I cannot get the Lightroom Camera to save when DNG is selected, only JPG.  Can't see how this would be a HEIF issue as DNG saving works fine in other third party camera apps?  Just looks like a bug that Adobe needs to acknowledge? 

EDIT: looks like it is related to the flash getting triggered.  If I take a shot which does not involve the flash it seems to save.  When the flash goes off in low light situations there is a big delay before the flash goes off and then no save at all.  Also, I just noticed the same bug in other third party camera apps so it is looking more like a bug with the camera API developers use in iOS 11 (.0.2 in my case).

P
pigpen69
Participating Frequently
October 4, 2017

For what it's worth, a restart seems to have fixed my problem. At least for now.

And, yes Mohit, I was shooting DNG.


Thanks.

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
September 18, 2017

Hi mik,

The iOS 11 is out with new image format " HEIF" which is not supported by Lightroom mobile. please refer the discussion: Photoshop/Lightroom: HEIF support for iOS 11 | Photoshop Family Customer Community

We really apologies for all the inconvenience and delay caused.

Regards,

Mohit

mik447
mik447Author
Participant
September 18, 2017

Thank you.

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
September 19, 2017

You're Welcome.

Regards,

Mohit

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