Skip to main content
H
H_N_E_
Participating Frequently
April 27, 2017
Question

Lightroom Mobile Keeps Crashing – Not-Yet-Synced Photos At Risk?

  • April 27, 2017
  • 1 reply
  • 4030 views

Hi, my Lightroom mobile keeps crashing a few seconds after starting it (newest LR mobile version on Samsung S7 with newest Android, crashing with or without WLAN turned on, crashing with or without energy-saving turned on, crashing without any other app running). There's no way to use LR mobile (i do have a CC subscription, it works online and on Windows desktop).

Some weeks ago, i took around 80 important DNGs with Lightroom mobile when it worked well. I didn't sync my DNGs back then because of a traveling situation. Now i want, but can't sync the the DNGs, because LR mobile keeps crashing. LR mobile appears as being syncing for a few seconds (dots move in the cloud symbol) before crashing, but online i don't find the photos. On a sidenote, a newly taken JPG from another app is imported and synced by LR mobile before it crashes.

I'd like to simply uninstall and re-install LR mobile. But what about the photos i've taken with LR mobile that are not yet synced? After re-installing LR mobile, will my photos still be there and ready to sync? (Of course i could first copy them to a PC harddisk via USB cable or so.)

Thanks for all advice and experience!

This topic has been closed for replies.

1 reply

john beardsworth
Community Expert
john beardsworthCommunity Expert
Community Expert
April 27, 2017

I think you're right to ask, and it might be best to wait for someone from Adobe's mobile team to respond. I'll see if I can nudge someone.

Have you tried copying them via a USB cable? I would do that anyway. Also have you restarted the phone? That might clear the problem, but before trying that I would wait for an Adobe response.

John

H
H_N_E_Author
Participating Frequently
April 27, 2017

John, thanks. I had already tried LR mobile after restarting the phone, but it didn't help a bit (but i forgot to mention that in my initial post).

Yes, just now i brought the DNGs to the desktop computer via USB cable, they are ok. I was surprised to see only DNGs, including the HDR DNGs. But shouldn't there be JPGs taken together with DNG? There are no JPGs there.

Would still like to know why Lightroom crashes and would still like to sync them properly from phone to desktop.

Thanks!

john beardsworth
Community Expert
john beardsworthCommunity Expert
Community Expert
April 27, 2017

Good, glad you got them. I can't test this as I am on iOS and my iPhone 6 can't take DNGs, but my understanding is that you should only get DNGs. But you should be able to sync them. I assume your internet connection is fast?

I have highlighted this thread for the LrM team, so check back later.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices