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R
Riaan5CC4
Participant
June 1, 2022
Question

Lightroom mobile not syncing

  • June 1, 2022
  • 1 reply
  • 95 views

Good day all 

 

Please help as my lightroom mobile does not want to sync - it keep staying at the same number everytime and when i go to lightroom classic all it says is syncing error any pictures and saying syncing error

 

 

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1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
June 1, 2022

Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Please do not re-install the Adobe Lightroom Mobile or sign out of the application. This can lead to potential data loss.

 

Could you please share the version of Adobe Lightroom & the Android OS you are working on? What is the format of images you are working with? Are they JPEG or RAW?

Have you tried changing the internet connection to a different WiFi or mobile network? 

You can measure the speed with this app, for example https://itunes.apple.com/de/app/speedtest.net-speed-test/id300704847?mt=8

 

Please ensure Lightroom is up to date. Apply a few random edits to the images pending to be synced, which should kick start the Sync. For the time being, you can pause the Auto-Import temporarily on the mobile.

 

Check this for more details: https://helpx.adobe.com/in/lightroom-cc/kb/stuck-syncing.html

 

Let us know if it helps.

 

Regards.

Ranjisha

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