Skip to main content
_
_rahandis_
Participant
November 7, 2024
Question

Lightroom mobile sync issues

  • November 7, 2024
  • 1 reply
  • 142 views

Hello, I am experiencing a serious synchronization issue between Lightroom Classic (14.0.1) and Lightroom Mobile. I have summarized the current situation below to specify the problem:

 

            1.         I cannot see the photos I imported into Lightroom Mobile in the “All Sync Photos” section of Lightroom Classic. For instance, there are currently 701 photos in Lightroom Mobile, whereas this number is 671 in Lightroom Classic.

            2.         The second issue is with the shared photos that exist in both Lightroom Mobile and Lightroom Classic. When I make an edit in Lightroom Classic on one of these shared photos, the change reflects on the photo in Lightroom Mobile. However, when I make an edit on a shared photo in Lightroom Mobile, I cannot see this change in Lightroom Classic. It seems as though the sync status between the two programs is one-way, with only edits made in Lightroom Classic being synchronized.

 

I am using Lightroom Classic on a MacBook Pro M3 (Sequoia 15.0.1) and already done the “LrC preferences>Lightroom Sync tab press and hold the Opt key and a Rebuild Sync Data button "thing". Nothing happened.

 

Any advice will be appriciated. Thanks.

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 19, 2024

    Hi, @_rahandis_. Welcome to Lightroom Community. I'll assist you.  

    Great job summarizing what works and what doesn't; it helps. Consider adding flags/ratings or minor edits to images not in All Photos and wait for sync to finish.

     

    If nothing changes after some time, log in to Lightroom Web (https://adobe.ly/3uv2zCA) on a desktop with your Lightroom Account and check the Sync Issues category near the Deleted section. If there are Sync issues, check the file name, apply minor edits or tags, and wait to see if the edits sync to the cloud.

     

    If this doesn't help, ensure you back up these images; you can clear them and delete them from the deleted section.

     

    After this change, let Lightroom sync and check if it returns to normal.

     

    Thanks!

    Sameer K

    (Use '@mention' to tag me when you reply)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices