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donaldg36269157
Participant
March 16, 2017
Answered

lightroom mobile trial expired

  • March 16, 2017
  • 1 reply
  • 694 views

I have had creative cloud since 2015 - i used lightroom mobile on my ipad air but since switching to an ipad pro, when I try to open lightroom mobile on my computer, it says that the trial has expired - how can I fix this

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi donaldg,

    Have you tried to sign out, sign in from the Lightroom mobile app?

    Also, please let us know the creative cloud subscription you have is it under the educational program?

    refer: Lightroom mobile unavailable to Education memberships purchased from Kivuto

    Regards,

    Mohit

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    March 17, 2017

    Hi donaldg,

    Have you tried to sign out, sign in from the Lightroom mobile app?

    Also, please let us know the creative cloud subscription you have is it under the educational program?

    refer: Lightroom mobile unavailable to Education memberships purchased from Kivuto

    Regards,

    Mohit

    D
    donaldg36269157Author
    Participant
    March 17, 2017

    Doesn't work and I have the photography package

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    March 19, 2017

    Did you bought the Photography plan under the educational program, because Creative Cloud memberships redeemed from Kivuto may not include access to Lightroom mobile - depending on what licensing your institution offers for your home use.

    Thanks,

    Mohit

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