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E
eltato
Known Participant
October 17, 2021
Question

Lightroom not importing

  • October 17, 2021
  • 2 replies
  • 2508 views

I run Lightroom 5.7.1 on MacOS Catalina 10.15.7 and has so far worked fine. But today I can´t get it to import photos (Add mode) from neither a Synology NAS nor the Pictures folder in the Mac (moved some test pics from NAS to this folder). It shows the importing status bar with a small % of completion. I'm desperate and disappointed this is happening. Could anyone please help me?. I have attached screen shots of the screen.  

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2 replies

GoldingD
GoldingD
Legend
October 17, 2021

In your second screenshot, in the Folders panel, lots of ? marks, lots of file location issues, folder location issues. You need to address that before figuring out the import problem, probably relates.

 

http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

 

E
eltatoAuthor
Known Participant
October 18, 2021

Thank you for your input. I have now clean up all the ? in the folder view and have tried importing new files from NAS, and same thing (see attached filed). It doesn´t. The import bar indication remains unmoved. Truly madding!

 

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
October 19, 2021

@7111211,The screen capture you attached to your last post shows the Library Module with one image selected. Is that the image you are trying to import? Explain what procedure you attempted to achieve your objective?

The folder you have selected in the image is that the NAS, and if so did you right click and select synchronize?

Have you tried the normal import procedure and select from the menu bar “file>Import Photos and Video”?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
J
Community Expert
Jao vdLCommunity Expert
Community Expert
October 17, 2021

Lightroom 5.7 does not work correctly on catalina. Catalina was released many years after Adobe stopped supporting Lightroom 5 so any problems will never get fixed. Best thing is to upgrade to a current version of Lightrroom classic. If you don't want to go there and want to stick with the ancient 5.7.1, one thing you might try is to open up your system preferences and go to Security & Privacy. Click on the "Privacy" tab and in the left column, scroll down to "Files and Folders". In this screen make sure that lightroom 5.7.1 has access to network disks (and everything else). If it doesn't show up there, go to "Full disk access" and give Lightroom full disk access using the little + icon. The problem you are seeing might be due to the new disk access model that Apple introduced with Catalina. 

    E
    eltatoAuthor
    Known Participant
    October 19, 2021

    Thank you for your comment. I did check and the access was granted as shown in attached screenshot. I have a hard accepting that a product I purchased only about 5 years ago is no longer useful. Without the importing feature, the rest seems to function properly so is like technology dumping and make me question Adobe's product strategy.

    Additional comment, I do get to import eventually from the local drive, also with problems, but surprisingly when importing from the NAS, I do get to see the files and select which ones to import, but still, it doesn´t finalize the process.

     

    Please help. 

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    October 19, 2021

    Lightroom 5 was released in 2013 so quite a bit longer ago. It would still work fine if running in the operating system from then. Unfortunately when apple releases updates they break features in older software.  There was a really big change in apple's operating system around 2018 with Mojave which broke LR 5 (which was no longer supported at the time already) for most people. Lightroom 5 simply is not compatible with Catalina or Big Sur as those didn't exist when it was released. Nothing particular to Adobe but very typical across the software world. Don't think you can really do much about this except running a very old Mac OS X (probably you need snow leopard to run lr5) with all the security implications implied with that and assuming you have old enough hardware that that will run. This is unfortunately the hamster wheel of technology we live in driven by a constant arms race between software developers and hackers. Because of cyber security we have to keep updating our devices operating systems or risk getting hacked. Because we need to update our OS regularly we are forced to update our software regularly. I wish it were different but even now you can still lag behind a few versions in general and be fine but not this many.

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