Participant

Question

Lightroom Not Importing All Photos From "Device"

Forum|Forum|6 years ago
April 15, 2019
9 replies
7160 views

I've run across a problem in Lightroom that I first discovered when I noticed hundreds of photos from an event had not imported. I had the card backed up to Dropbox so I was able to eventually get them imported, but now I've found LR did the same thing again.

Here's what happens(ed):

When in the import screen of LR, if importing from an SD card from the default source of "device", over 200 photos did not import, select, or even appear. When selecting the SD card from file (under source) the missing photos appear and are able to be imported. So the question is why?

My camera is an A7Sii saving both JPEG and Raw.

Thanks,

This topic has been closed for replies.

E

eytansternweber

Participant

I've also had this problem. I just switched to Mac, and I never had the issue on Windows. My import process is exactly the same as it used to be. To clear up some things, when I realize that not all the files were imported, I take out and put back the SD card. Then I import again and it gets the rest of the files. So it's not an issue with stacks, file destinations, card formatting, etc. LR simply doesn't get all the files the first time. Version 12.1, Camera Raw 15.1.

Rikk Flohr_Photography

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction.

In the unlikely event the issue is the same, we will merge you back into the appropriate location.

Thank you!

Rikk Flohr: Adobe Photography Org

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kimberlys87221029

Participant

Hi, I am having the same problem with Lightroom not importing all the files and getting the message 'no photos match the filter'. Did you ever find a solution to this??

Thanks

Oceanlife

Participant

I'm disappointed to say I have not found a solution in any way. My Lightroom is completely of no use to me right now except to look at photos that were already uploaded. Everything I've tried has not resulted in the ability to upload photos.

Rob_Cullen

Community Expert

Oceanlife,

What solutions have you tried?

Some more detailed information would be helpful to assist with an answer-

Lr Version Number? OS version? Camera model? Method of Import? Destination for photos?, screen-clips, etc.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

Ian Lyons

Community Expert

Try selecting your card from 'Files' rather than 'Device'. Device uses a special code path that appears to be somewhat temperamental.

Step Hen

Participant

Great tip. I have had this problem for a long time and your suggestion actually seems to work. Thank you!!

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PaulS318

Participant

Can someone point me to instructions on how to report a problem via email?

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24bitbob

Participant

I have the same issue on a Desktop PC with Windows 10. I always copy my files from an SD card into my main folder structure on my primary HDD, an dimport from there. Also, when organising my photos I tend not to use Lightroom, preferring a file manager. I am now finding that Lightroom is neither seeing some folders, nor importing images from some other folders.

This is a flaw in a fundamental feature of Lightroom. Not finding hundreds of images (600+ in my case) matters. Sure, I'll get it fixed, but I don't know how many hours I'll spend trying to do it.

To dj_paige, I'm reporting this here because it matters that other users see this may not be a one off issue affecting a single user.

dj_paige

Legend

24bitbob wrote
To dj_paige, I'm reporting this here because it matters that other users see this may not be a one off issue affecting a single user.

But you also need to report it to Adobe. Reporting it here does nothing to speed the process of getting it fixed.

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24bitbob

Participant

Thanks for the reply. I have reported it to Adobe, and I spent more than an hour with a guy from Adobe support who took control of my machine to try and fix the issue. He had no joy, but at least he saw the issue first hand.

To clarify, for me, what happens is that when I try to synchronize my folders, LR identifies that 'X'photos have been found, but on trying to import them it reports that 'No photos or Videos were found to import'.

I've gone through every folder in my catalog checking the number of photos that LR shows in the folder against the number reported by Windows File Manager. I've found quite a few differences. At least I do have the photos that LR doesn't show, but I can't be 100% sure of what I have just by using LR. Adobe Bridge shows everything, as you would expect.

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Stephen Cherry

Participating Frequently

Same issue. On Mac. When I noticed LR not seeing all images, I closed LR, ejected card. Restart LR, insert card and LR sees some, but not all images. Say the card has 800 images. One time LR will see 700 images. The next try it will see 150 images. The next time it might see 220 images. I just caught it today and I hope I did not lose any images in past imports.

dj_paige

Legend

Hi, as stated above, you need to report the bug to Adobe. There's really no reason or benefit to report it here any more.

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Schwingus

Participant

I have the same problem. I shoot Canons (5D Mark IV, 7D Mark II, and Powershot G7X Mark II) and post process on a Mac. I have the same issue on all of my cards. I'm not sure if it is an Adobe issue or somehow a conflict with a recent Mac OS upgrade. Regardless, I have taken to inserting my cards a second time after importing once. The second time, the missing photos appear. If I insert a third time after downloading the found missing files, there are no new files to download. I have been catching everything by inserting twice. It would be great not to have to do that, though. And I was lucky to discover it - I happened to process some photos the day I took them and noticed I was missing a few I remembered taking.

Tony_See

Inspiring

How does your camera name each image it produces? ie: Does it create images with unique filenames in an ascending sequence?

Could it be that there is some duplicate conflict at work here from that point, but its probably unlikely.

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mattw1776Author

Participant

This is on a Mac computer. The camera file names were not an issue as far as similar names, as they were from one shoot and each name was unique. Further, it wasn't the situation that LR showed the photos as duplicated (grayed out), rather they just don't appear at all. But again, if I select the card under "source" it appears to fix the issues (hopefully).

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StevenLabkoff

Participant

I have the identical issue on 2 Macs w/ LR Classic CC - and from multiple differnt devices - Nikon, DJI and Olympus cameras. Only a partial ingestion occurs while asking for a total ingestion of the card.

And the issue is such that the IMPORT screen does not even see the photos. If I eject the device and re-mount it (regardless of which Mac this is on - iMac 32 GB RAM, 1 TB SSD, Mojave or a MacBook Pro with same OS and version of LR CC Classic, this continues to happen across all devices and computers... This has caused accidental erasures of photos from trips and other non-reproducible shoots...

Feels like a bug on the Import action to me...