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CartoJary
Participating Frequently
April 8, 2017
Question

Lightroom not importing photos

  • April 8, 2017
  • 4 replies
  • 7122 views

Hello, I have had a problem ever since I got lightroom, and has been happening randomly probably about 50% of the time, but just in the past 16 hours or so it's been happening every single time.

The problem is, when I click import, select a folder with photos, then click the import button to import them, no photos show up, and the bar in the top left goes all the way to the end but stops. Sometimes one or two photos will show up, but it's usually none. I use lightroom for my job, so I have to get this figured out as soon as possible. If the video doesn't work I can post a link if you want me to.

    This topic has been closed for replies.

    4 replies

    Bob Somrak
    Bob Somrak
    Legend
    April 8, 2017

    What type of device are you importing from/to?   Network, card reader, internal or external drive?  Your movie is too fuzzy to read almost anything.  Screen clips would have been a good addition.

    M4 Pro Mac Mini. 48GB
    C
    CartoJaryAuthor
    Participating Frequently
    April 10, 2017

    The video is in 720p, you can select that in the little gears cog in the bottom right when you hover over the player.

    I'm importing from a folder on my E: drive. And I'm not 100% sure how lightroom works, but it makes this folder called "2017" and puts a ton of pictures in it which is a little weird. Anyway, select a higher resolution on the video and you can see exactly what's happening.

    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    April 10, 2017

    Can you place a screen shot like this please??

    ManiacJoe
    ManiacJoe
    Inspiring
    April 8, 2017

    After answering the previous questions, check the Destination panel in the Import dialog to make sure it is pointing where you want it to.

    C
    CartoJaryAuthor
    Participating Frequently
    April 10, 2017

    I'm not quite suer how that works... It just puts all of my photos into a folder called "2017"

    dj_paige
    dj_paige
    Legend
    April 8, 2017

    Please state the version NUMBER of your Lightroom. Please state the version NUMBER of your operating system.

    Guess: try different hardware, perhaps a different card reader or USB cable than the one you are using.

    C
    CartoJaryAuthor
    Participating Frequently
    April 10, 2017

    Lightroom version 2015.9, or Lightroom CC 2015.

    I'm running Windows 10 Pro, 64 bit.

    I'm just importing from a folder on my computer, to edit, then exporting to another folder. In the video I attached up there, it shows exactly what's happening and what went wrong.

    Brad_Polt-Jones
    Brad_Polt-Jones
    Participating Frequently
    April 8, 2017

    Have you tried importing to a different drive?

    C
    CartoJaryAuthor
    Participating Frequently
    April 10, 2017

    No, the only other drive I have is my C: drive, and I don't use that one for anything except my OS and most used programs. It's only 120 GB, but it's an SSD, that's why. My other drive is the E: drive, and it's 1 TB.

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