lightroom not showing photos

Hello everyone! recently I switched from macos to windows (windows 11). With the macbook I didn't have this problem but now when I use tethered capture in Lightroom Classic, the program recognizes my camera but doesn't show the images captured. I use Canon 5d mark ii and my camera firmware is up to date. Lightroom classic supports my camera and I'm using the latest version of lightroom. I can trigger the camera from the app but no photos appear. Also when I try to import from camera to lightroom it often says no photos found or shows only couple of photos but not all of them. I don't have a problem importing photos from camera to computer using sd card reader. I can't understand the cause of the problem and really need to use tethered shooting for product photography. I would be glad to hear some solutions, thanks in advance.