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MatthewDoudt
Known Participant
February 14, 2017
Answered

Lightroom not sync'ing 100% with mobile - especially flagging

  • February 14, 2017
  • 2 replies
  • 583 views

Hello,

We've been using our iPad for some time to do our culling via sync'd collections.  We flag picks and deletes this way and love doing it because it usually syncs immediately right back to our LR catalog on the computer.  Lately we're having an issue where LR on the computer is not receiving all of the Flagged Picks.  For example, LR mobile (on both iPad and on my iPhone) both show that we've picked 119 pictures from a Session (which is correct) but on the computer only 104 of those flagged "Pick" actually show up.

I can even go online to adobe.com and it shows that there are 119 files Picked.  Still only 104 in LR and I can't figure out anything to do to update my Computer to match what LR Mobile shows.

Any thoughts??  Its maddening trying to figure out which files didn't sync.

I've had success using the "Read Metadata from File" function from the Metadate menu.  It seems to find the lost "flagged" files but I didn't know if this was also possibly doing anything else to cause trouble.

Anyone else having this issue??  Something like flagging files you just want it to work perfectly every time.  Its pretty important.

Thanks in advance,

Matthew Doudt

MatthewDPhotography.com

    This topic has been closed for replies.
    Correct answer Ignacio B.

    Hi Matthew,

    Please send us a diagnostic log from that device as well as from Lightroom on the desktop.


    Lightroom mobile
    1. Tap the Lr Icon
    2. Do a long press on the Lr icon once the settings are open

    Lightroom on the desktop

    1. Preferences/Lightroom mobile

    2. Keep Alt key pressed

    3. Press the button Generate Diagnostic Log

    Thanks,

    Ignacio

    2 replies

    M
    MatthewDoudtAuthor
    Known Participant
    May 30, 2017

    Hello,

    I email this today to the address that came up when I generated the mobile version of the diagnostic.  I think my issue is just with the computer as the ipad flags are all getting sync'd with my iphone version and the online version at adobe.com.  Only issue is not all flags are getting sync'd back to my computer.

    If you want me to send the computer LR diagnostic to a different address, let me know.

    Thanks, Matt

    I
    Ignacio B.Correct answer
    Participating Frequently
    February 15, 2017

    Hi Matthew,

    Please send us a diagnostic log from that device as well as from Lightroom on the desktop.


    Lightroom mobile
    1. Tap the Lr Icon
    2. Do a long press on the Lr icon once the settings are open

    Lightroom on the desktop

    1. Preferences/Lightroom mobile

    2. Keep Alt key pressed

    3. Press the button Generate Diagnostic Log

    Thanks,

    Ignacio

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