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HY3
Participant
May 30, 2026
Answered

Lightroom Preset cannot be applied

Whenever I try to apply a preset, any preset, this message pops up. 

“Downloading AI Models

Some AI Models are downloading. Please try again later.”

There’s nothing wrong with my internet, or disk space or anything really. It literally just started happening after an update I did (v15.3.1). I’ve uninstalled, reinstalled a few times, same thing. I can’t apply any preset, but lightroom can still function properly as normal. Can anyone help?

 

    Sameer K
    Sameer KCorrect answer
    Community Manager
    June 8, 2026

    Hey, @HY3. Welcome to the Lightroom Classic Community. Sorry for the delay in reaching your post.

    I'll help you figure this out. Please share the system info from Lightroom Classic from Help > System info > Copy and paste into a text document > Upload and attach here. 


    Where do you keep your Lightroom Classic catalog? Please try this and let me know how it goes. 

    1 - Uninstall Lightroom Classic from the Creative Cloud desktop app. 

    2 - Restart the machine. 

    3 - Install Lightroom Classic again

    4 - Make sure you either Launch Lightroom Classic from the Creative Cloud desktop app, or

    5 - Go to the Lightroom installation folder, C drive > Program Files > Adobe > Lightroom Classic > Lightroom.exe > right-click Run as Administrator and check if the issue exists. 

     

    Let me know how it goes. Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    5 replies

    Participant
    October 22, 2026

    I keep running into a serious problem with Lightroom’s AI masks: I update them while editing, finish working on an image, close my computer, and come back a couple of hours later to find that the masks have changed and the edit no longer looks right.

    I can spend thirty minutes carefully editing a photo, only to return and discover a hole in the mask over a piece of clothing, leaving part of it unadjusted. It looked correct when I finished. Why is it changing afterwards?

    By that point, I can’t simply press Cmd+Z to get back to the previous result. I’m left trying to reconstruct an edit I had already completed, without being able to recover exactly what I had before.

    This keeps happening, and it’s costing me hours of work. It’s completely unacceptable for professional software, especially given the subscription price. Being able to close my computer and come back to the same edits should be a basic requirement.

    Has anyone else experienced this? Is there a reliable way to stop these masks from changing and recover the previous result once it happens? Adobe needs to address this properly, because losing finished work like this is incredibly frustrating.

    Translate
    Participant
    October 22, 2026

    When I am editing an image and i go to update the final images after using the AI systems like masks and remove, when updating it comes up red at the top of the screen and says “Some Ai Models failed to download, please try again later”. I have tried to log out and log back in, nothing changed. I have updated my computer, Adobe, and my windows and still no good. I don’t want to resort into uninstalling my lightroom and loosing all of my weddings & events that are very important and in the process of being worked on.

    Translate
    hannahjoyrobinson
    Participant
    August 11, 2026

    Oops, ignore the second message. 

    Translate
    hannahjoyrobinson
    Participant
    August 11, 2026

    Hello! I am getting the same issue as HY3. I just downloaded/purchased lightroom classic last evening. I followed the steps you listed above and am still having the same response when I attempt to apply a preset to my images. 

    Translate
    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    June 8, 2026

    Hey, @HY3. Welcome to the Lightroom Classic Community. Sorry for the delay in reaching your post.

    I'll help you figure this out. Please share the system info from Lightroom Classic from Help > System info > Copy and paste into a text document > Upload and attach here. 


    Where do you keep your Lightroom Classic catalog? Please try this and let me know how it goes. 

    1 - Uninstall Lightroom Classic from the Creative Cloud desktop app. 

    2 - Restart the machine. 

    3 - Install Lightroom Classic again

    4 - Make sure you either Launch Lightroom Classic from the Creative Cloud desktop app, or

    5 - Go to the Lightroom installation folder, C drive > Program Files > Adobe > Lightroom Classic > Lightroom.exe > right-click Run as Administrator and check if the issue exists. 

     

    Let me know how it goes. Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    Translate