Skip to main content
gabbriellel42894817
Participant
March 7, 2018
Answered

Lightroom Quit Unexpectedly

  • March 7, 2018
  • 1 reply
  • 5713 views

I am having the same issue with Lightroom CC, also running on Mac OS High Sierra.

Moderator: Generated a new discussion

    This topic has been closed for replies.
    Correct answer AxelMatt

    Try to deactivate the GPU support: Adobe Lightroom GPU Troubleshooting and FAQ

    The next step is to try to reset the Lightroom preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    Do you have installed the latest version of Lightroom (actually version 7.2)

    Is your system up-to-date?

    From my past experiences with problems I can suggest the following steps:

    1) Save your catalog to a secure location.

    2) Use the CC Desktop App to deinstall  Lightroom (and Photoshop)

    3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    4) Open the CC Desktop App and install the latest version of Lightroom (& Photoshop)

    5) Restore your catalog.

    All this sounds drastic and it does take time and effort, but a clean installation can fix many problems.

    1 reply

    AxelMattCommunity ExpertCorrect answer
    Community Expert
    March 7, 2018

    Try to deactivate the GPU support: Adobe Lightroom GPU Troubleshooting and FAQ

    The next step is to try to reset the Lightroom preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    Do you have installed the latest version of Lightroom (actually version 7.2)

    Is your system up-to-date?

    From my past experiences with problems I can suggest the following steps:

    1) Save your catalog to a secure location.

    2) Use the CC Desktop App to deinstall  Lightroom (and Photoshop)

    3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    4) Open the CC Desktop App and install the latest version of Lightroom (& Photoshop)

    5) Restore your catalog.

    All this sounds drastic and it does take time and effort, but a clean installation can fix many problems.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI