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elleb34373281
Participant
August 2, 2018
Answered

Lightroom quit unexpectedly constantly

  • August 2, 2018
  • 1 reply
  • 3115 views

My Lightroom app quits unexpectedly everyday.  It is annoying to pay for a product that isn't working.  Any advice?

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Elleb,

    We're sorry to hear about Lightroom crashing unexpectedly, let us help make this right. could you please let us know which exact version of Lightroom you're working on and which operating system are you using?

    Also, when does it crash, while working with a specific tool in a specific module or upon launch the application?

    Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

    Regards,
    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    August 2, 2018

    Hi Elleb,

    We're sorry to hear about Lightroom crashing unexpectedly, let us help make this right. could you please let us know which exact version of Lightroom you're working on and which operating system are you using?

    Also, when does it crash, while working with a specific tool in a specific module or upon launch the application?

    Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

    Regards,
    Sahil

    elleb34373281
    Participant
    August 2, 2018

    Hi!

    Thank you.  It is version 74 and the graphics processor preference was not selected. 

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    August 2, 2018

    Thank you for the additional information, could you try creating a new catalog and let us know if Lightroom still crashes?