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brandii62590766
Participant
June 14, 2017
Answered

Lightroom restarted a trail after a year of payment.

  • June 14, 2017
  • 1 reply
  • 165 views

Help! My creative suite account restarted the trial after I've paid for it for a year. It keeps telling me that I have so many days left before the trial ends. I logged into my account and I can't find the issue. Today it said my trial with Photoshop ended and I'm no longer able to use it. I tried to repurchase it and it said that I already own it. I'm not sure what to do. I tried to end my subscription but I'm afraid all my work and presets will be lost.

    This topic has been closed for replies.
    Correct answer JP Hess

    Open the Creative Cloud application manager and click on the little gear wheel and sign out and then sign back in. I find that I have to do that periodically to get rid of the trial notification.

    1 reply

    JP Hess
    JP HessCorrect answer
    Inspiring
    June 14, 2017

    Open the Creative Cloud application manager and click on the little gear wheel and sign out and then sign back in. I find that I have to do that periodically to get rid of the trial notification.

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