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RobertsAboltins
Participant
November 28, 2022
Question

Lightroom shows 0 photos but there are photos

  • November 28, 2022
  • 2 replies
  • 1114 views

Hello!
So, I had an issue where all my folders randomly in Lightroom had parent folders showing (https://helpx.adobe.com/lightroom-classic/kb/volumes-drives-display-folders-lightoom.html)
This was the fix, but after it it shows me that I have 0 photos in my folders, even tho you can see clearly that there are pictures ther.
Ive tryed locating folder and other optons that are there, got any suggestions?

 

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2 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
January 31, 2024

Are your images in sub-folders below those high level folders you show in the screen print? On the top menu, Select Library, Show Photos in Subfolders to see the number of images in all folders.

Jill C., Forum Volunteer
    L
    Laurent Mayeux
    Known Participant
    February 5, 2024

    Hi Jill , Thanks but The option menu "Show photos in subfolders" is already selected.

     

    Pb isn't still fixed. For exemple on these 2 screen shots, as you can see, selected picture as one star rated but it does not appear on the thunbail. 

    And when I do an import, files can't be seen during the import...

     

    Is there a way to manage this bug directly by Adobe ?

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 5, 2024

    You can open a secure chat session using the chat icon or "contact us" link on this page:

    https://helpx.adobe.com/support/support-new/support-apps.html#phsp

    Jill C., Forum Volunteer
    johnrellis
    johnrellis
    Genius
    November 29, 2022

    Lightroom caches the folder counts in the file "<catalog> Helper.lrdata", and LR can sometimes corrupt the file. Try deleting it:

     

    1. Do Catalog Settings > General > Show, to open Finder / File Explorer on your catalog folder.

     

    2. Exit LR.

     

    3. Delete "<catalog> Helper.lrdata".

     

    4. Restart LR -- it will rebuild the file. 

    L
    Laurent Mayeux
    Known Participant
    January 31, 2024

    I have the same pb and already done this but unfortunately nothing has changed.

    johnrellis
    johnrellis
    Genius
    January 31, 2024

    [This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

     

    @Laurent Mayeux, please post a full-resolution screenshot (not a phone pic) of the entire LR window showing the problem.

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