Participating Frequently

Question

Lightroom Sudden Importing Problems

Forum|Forum|8 years ago
April 29, 2018
6 replies
7655 views

I suddenly have Lightroom Classic importing problems. Everything was fine until yesterday. I am unable to import from either an SD card or from my photo files. The message I receive is “Importing Photos” but nothing happens. I’ve tried shutting down. I’ve tried multiple files thinking perhaps one was corrupt. Still no luck. My operating system is Windows 10. Thanks.

This topic has been closed for replies.

J

Jao vdL

Community Expert

For those folks trying to import photos from your phone's photo stream, by far the simplest way is to just install Lightroom CC on the phone and import there. The images will automatically show up in Classic. The app also can shoot raw files using your phone's camera and has a bunch of neat tricks that are not available in the main camera app.

If you want to do a direct connection a thing to look out for is a setting in the phone's Settings app. Go to the "Photos" section there and swipe all the way down to the section where it says "Transfer to Mac or PC". Switch that to Keep Originals. This will keep the images and movies in the highest quality format assuming you have Lightroom 8.1 on an fully upgraded Mac or PC. If you are running an old windows OS or are using an old Lightroom version, you want to keep this on automatic and you want to switch the preference in the camera settings in the settings app for formats to "most compatible"

Geoff the kiwi

Community Expert

Certainly one option for some... not something I can use a practically as possible internet is random, sliw and expensive. i haven’t even looked at trying videos in LrMobile, does it handle them??

The point is there is a bug somewhere in Apple OS apps that came about around Mojave that prevents Apple apps and other apps that use the Apple importer such as Lightroom Classic and I guess CC from seeing any photos on iPhones... I have been looking for a solution for months and today what I have described worked!!

GoldingD

Legend

2. In LR, in the import module, over on the upper right, where are you importing to? What directory on your computer?

Using The file manager, navigate to that directory and check the user rights/privileges.

Also for the hard drive that directory is in, how much space remains?

G

greinick

Participant

Hi, I can add some information: Most times, there is not a single preview loaded so LR says there are no photos found.

I do import my photos to the local disk and there are more then 200GB disk space free.

So my guess is, LR is not able to access in my case the iPhone correctly. But the question remains: Why is in sometimes working, sometime not.

Geoff the kiwi

Community Expert

Can you import with Image Capture to your MacBook??

G

greinick

Participant

Hi, I do have the same problem with an iPhone XR and a MacBook Pro on macOS 10.13.6. and LR classic 8.1

I added a new folder for importing, but I do get the same error. The folder is owed by my user and got al write and read permissions.

The curious thing is, that from time to time I can import a few images, but not all.

Jeff&LoriStewart

Participant

I have the exact same issue as well. Recently went on vacation with some close friends and did some photo shoots for their daughters and only a select few images import. It's crazy! I will not be going to a 120.00 subscription for a hobbyist shooter, not going to happen! I have also used several versions of Elements and feel Adobe is completely missing out on the amount of hobbyist using their products!

dj_paige

Legend

@Jeff&LoriStewartstart a new thread, and describe your problem from the beginning and including all relevant details (see below). This thread is two years old, and saying "exact same issue" is not helpful. And please leave out the rant about Adobe products, we're not Adobe here, and we can't do anything about your rant anyway.

J

jonl42393869

Participant

I have the same problem. Imported fine yesterday then tried last night and experienced the same problem. States the following files cannot be read or imported because the destination folder is not writeable. So far I have updated the program and restarted the computer (mac) and no change

Rob_Cullen

Community Expert

The error message means what it says, but somewhat cryptically.

cannot be read

really means that Lightroom cannot find a destination to WRITE the files so it not going to bother to Read them.

Check the Destination you have selected in the Destination Panel of the Import dialog.

Or the Disk could be 'Full', or a Hard-drive is not connected.

or imported because the destination folder is not writeable.

Exactly what it says- The Destination folder you have selected does not have full Read/Write permissions.

Use your OS file browser to set full Read/Write permissions on the folders where you are trying to save you files.

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

gails42322886

Participant

Add me to the list. I can suddenly not import my photos, either.

Ian Lyons

Community Expert

So, what happened yesterday immediately before the problem arose? Did you update the application?

S

sandytdavisAuthor

Participating Frequently

To my knowledge I did nothing different. No updates Prior to the issue. However, I am currently running an update. Someone suggested that the update might alleviate the problem.

Ian Lyons

Community Expert

If the update doesn't help then I would suggest you then try resetting Lr preference file as described in method 1 at How to set Lightroom Classic CC preferences

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