Participant

Question

Lightroom to Pixieset

Forum|Forum|5 years ago
October 7, 2020
5 replies
6891 views

I'm downloading pixieset to plugin with Lightroom and when I open file, go to manager plugin, hit add, and select the pixieset plugin. I get a message saying installed but not working. Can someone explain what I may need to do at this point.

S

Steve Skinner

Known Participant

Just a word of caution when you are considering using the pixieset plugin with Lightroom....

If you have invested significant time and effort into creating collections and publishing photos to them, you should NEVER uninstall the plugin. Once uninstalled, all the photo assignments you've made across your collections will be permanently lost. After synchronization, you'll only be left with the collection folders themselves, while the collections in Pixieset will show zero images within them.

I recently experienced this issue when troubleshooting a problem with the plugin; thinking a reinstall might help - a fatal mistake! Despite working with pixieset support, there was ultimately no way to recover the image assignments. Once the image assignment associations are gone due to uninstallation, they can never be recovered, and support confirmed this.

In my case, I had hundreds of photos organized across numerous collections. I'm not redoing all that work. Instead, I've uninstalled this plugin and will manage my collections manually, uploading photos directly into the site. It's not as slick of a process, but I'll never lose track of what photos are assigned where again.

S

SeamlessVisions

Participant

Hey Troy;

Just wanted to give you an answer because I figured it out.

Make sure that Lightroom is not looking at the root folder when you export it. When you have the folder exported and you're adding it, make sure that you go into the folder ONCE BEFORE you actually see all the files for Pixieset and add that folder.

The folder that you should be adding should and only be titled: 'Pixieset.lrplugin'

Have a great day!!

E

Emily5E19

Participant

THANK YOU!!

It took me so long to find this answer. I was googling and gooogling with no luck! Finally found it here 🙂

M

madisonrebeccaphoto

Participant

Hey! Did you ever figure out how to do this? I am also having trouble with it.

S

SeamlessVisions

Participant

Hey Madison;

Just wanted to give you an answer because I figured it out.

Make sure that Lightroom is not looking at the root folder when you export it. When you have the folder exported and you're adding it, make sure that you go into the folder ONCE BEFORE you actually see all the files for Pixieset and add that folder.

The folder that you should be adding should and only be titled: 'Pixieset.lrplugin'

Have a great day!!

T

Terika28475133c3ni

Participant

OMG thank you so much I literally spent an hour trying to figure this out before I saw your post!

Just Shoot Me

Legend

Have you contacted the plugin writer, Pixieset?

GoldingD

Legend

And, have you brought up thevPublish Service and set it up?

https://help.pixieset.com/hc/en-us/articles/115003009832

T

Troy5EB6Author

Participant

yes, In the add section I can see Pixieset but the light is red. I hit the
done button on the right and when I look for the Pixieset symbol In the
publish area and it's not there.

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