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Inspiring
March 30, 2018
Question

Lightroom uses all memory during sync

  • March 30, 2018
  • 34 replies
  • 12707 views

Hi

When syncing Lightroom CC it ends up stalling with around 430 images to go and - after a period - my Mac warns me that I have insufficient memory, Lightroom stalls and I have to force shut down. Checking the activity monitor something strange is happening: Before reaching the last 430 images, the memory usage is around 4 GB, but then it slowly starts creeping upwards until it reaches the max 8 GB that I have. And it is all caused  by Lightroom (I run no other programs at the same time).

I have tried resetting preferences, deleting Sync.lrdata file and going back to an older catalogue. None of them resolved the issue.

Other users seem to have issue caused by them using Dropbox etc. I am using none of those.

I use a MacBook Pro 2.6 GHz, 8 GB RAM, OS X 10.11.6

Any ideas?

Thanks

Peter

This topic has been closed for replies.

34 replies

Participant
November 24, 2018

Just wanted to add that I have given up. Spent the last full week trying every option to sync, to no avail.

Going to try some Lightroom alternatives (Luminar, RawTherapee) as Lightroom classic is now completely unusable... it uses all system memory and crashes my iMac with 32gb of ram... Every. Time. I. Open. Lightroom.

November 24, 2018

I agree with you. LR unusable... just hope Adobe will solve this problem with update. After all these years an untrusted application. I moved all my catalogues & photos to a PowerBook Pro. See if it works better until a fix.

Participant
November 24, 2018

I survive with a non nuclear option, without deleting my 20k+ library from cloud (Weeks of sync with my poor internet). I use MemoryClean during the sync process, multiple times. With some tries, I complete the sync. Hope it can help a little before Adobe find the solution.

November 24, 2018

Same problems see my post  Lightroom CC impossible to use in Mojave

Participant
November 24, 2018

I just talked to a support guy. According to what he said, Adobe recognizes this as a known problem: RAM is not freed when syncing and it may reduce performance or even collapse Lr and your PC/Mac. They seem to be working on it and an update should appear some time soon. No dates, but at least a recognition of the issue gives us some hope... ;-)

In the meantime, I can use Lr because I executed the "nuclear" option: I deleted all synced data (Preferences / Sync). Now I keep syncing to the bare minimum I need (until the problem is solved). If I add hundreds of new photos to sync performance can get really bad, but in those cases I simply restart Lr.

Hope it helps.

November 24, 2018

Does pausing sync help?

GoldingD
Legend
November 16, 2018

Entering a old issue as a new member.

So so very long, read thru all of it, did not notice one possible discussion.

CAMERA RAW CACHE.

I noticed several System Information listings, one talked about memory cache size (that is not CAMERA RAW CACHE), noted at least one member had something like 40GB for CAMERA RAW CACHE, but was syncing thousands and thousands of images.

So, assuming you have the room, bump CAMERA RAW CACH up, like 100 GB. The amount depends on the total sum of the images sizes, not how big one image is, not how big your sensor is, but the sum of all you are working on.

Increasing CAMERA RAW CACH will improve performance in Develop, and any other CPU or MEMORY intensive function,

https://f16.click/tips/lightroom-performance-tips.html

https://digital-photography-school.com/10-tips-to-improve-lightrooms-speed-and-performance-without-additional-hardware/

Participant
November 16, 2018

Where is an official response to this matter? It seems to be a few of us. I have been using LR since 2007 but over the past month I have not been able to use it at all.

LR ends up using 60GB RAM (I have 32GB), it slowly builds up and of course the computer becomes unresponsive.

I just installed an additional 16GB, I originally had 16GB hoping to solve the issue. It used to eat up about 30GB and now that I doubled it, it uses double and I get the same results. Plainly frustrating and I have downloaded Capture One as I am seriously thinking of moving away from Adobe after being more or less a lifetime user of their products.

Iha e tried everything under the sun: uninstalled, optimized catalogue, etc. I have searched for answers online and I am going to go on Twitter now as Adobe will either fix it or I will other places and forget they even exist.

Its shameful what they have done and should issue a public apology, refund money, etc. but FIRST they need to solve this yesterday!

bigornow
Participant
October 28, 2018

Hi,

I've exactly the same issue here : all memory is taken and no syncing possible at all !

jorgem63697314
Participating Frequently
October 29, 2018

I can Solved

was a long process, First recovery the original files from LR CC,  second point, delete all files from LR CC, 3 point. I disabled the GPU use

4. and final from LR CC I selected "Delete Lightroom library", the system send me to LR Web and it shows me the option to delete library.

I accepted the option and I pressed the button, and after with LR CC and LR Web empties, I uploaded photos to LR Classic, and now I synced all album from LR classic and I can Work from LR CC and LR Web, resources are used normaly in my new Computer

Sorry for my english

Participating Frequently
October 30, 2018

I suppose this is the nuclear option. It’s good to know this worked for you but this is not a real solution. This problem is a total disaster for anyone who uses Lightroom Classic and weeks later there is no still no solution. Just got off my second tech support call I am no closer to a resolution. Guy just tried the same steps.

jorgem63697314
Participating Frequently
October 26, 2018

last news

I'm recovering the original pics from LR CC, and I created new Catalogue in LR CC Classic, I disabled the GPU aceleration in LR CC and LR CC Classic, Now I can import the pictures in my new Catalogue, I can reveal the raw photos, the memory is normal and the CPU same situation. The search of location and detection of face was activated and now are working fine

Pending: recovery all pictures from LR CC and remove them all from LR CC, the last, when LR CC catalogue will empty, I will activate the sync with LR CC classic.

I'm Using the last version 8

harlanh20529054
Participating Frequently
October 24, 2018

I decided to delete all of the synced data and start over.  So far that seems to work.

Lucky for me I only use the mobile apps for my own personal use to edit and rate pictures.  I do not share them with anyone there.  So starting over was better than spending any more of the many many hours I have already spent trying to resolve this issue.

Thanks.

Anastasiy-Safari
Participant
October 24, 2018

Resetting Sync Data and Optimizing Catalog didn't help me. It did help for the first time but after I launched Lightroom CC Classic again, after a few launches the problem is there again.

harlanh20529054
Participating Frequently
October 24, 2018

Correct.  It didn't help me either. Every time I restarted the application the problem would come back.

So I DELETED All Synced Data.  Which deletes everything uploaded to the Creative Cloud and started over.

Participating Frequently
October 22, 2018

I have the same issue. After having to revert to a backup catalog since my main catalog suddenly was missing half of my library, it had me reset the sync data and now it never completes and uses up all of my system memory. In fact, Classic is virtually useless unless I launch and immediately pause the sync. It has been happening before the latest update. I have a large library of 84000 photos and videos.

While Adobe is wasting time implementing crappy, half-working nonsense things like face detection, major issues like this still persist that make it virtually unusable for me. This may finally force me off Lightroom if they can't fix it soon. My contract is up in January and will have to make a decision if I want to waste another year on dealing with this problem.

Participating Frequently
October 22, 2018

Update on this..

I spent, no exaggeration 2hrs and 45 mins on the phone with tech support on Friday and was not able to get a solution before the person's shift was over and they had to leave. They said they would escalate the problem to a higher level of support and that I would get a call back today.

What we tried: Complete uninstall/reinstall of Lightroom and Creative Cloud desktop app, rebuilding sync database, deleting preferences, sync file, checking in multiple places for sync errors and conflicts and a long process of individually adding read/write permissions to all users on my machines for any Adobe folders the system is using.

So far NOTHING HAS WORKED. I thought I would still be able to use Lightroom Classic if I turned off sync but the performance was still incredibly too slow to work with. Lightroom Classic is now completely unusable. As a workaround I had to import my latest work to Lightroom CC and completely abandon Lightroom Classic. So now I have to use Lightroom CC with limited functionality and will have to deal with the other issues of duplicates and conflicts from having the originals in Lightroom Classic and a mobile collection with the same files created in CC. UGGHHHH

Participant
October 25, 2018

Same problem; same result.

I've had to switch to Lightroom CC from Lightroom Classic as they've engineered Lightroom Classic into an unusable app.

You would think that a company of the size of Adobe, with their enormous software expertise, would not release a product that hangs a computer by not releasing memory.  This is a very basic issue unworthy of Adobe. Leo