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David30960596rnh8
Participant
July 8, 2023
Answered

Lightroom v.12.4 - Application Hang while specifying export

  • July 8, 2023
  • 2 replies
  • 270 views

Exporting file using the export dialogue - specifying file type as JPG, then specifying resize and long edge.  On clicking on the pixels box I get the spinning ball which doesn't appear to clear... repeatable and frustrating. 

 

Mac is decent spec (Mac Studio 2) running OS 13.4.1

 

 

    This topic has been closed for replies.
    Correct answer David30960596rnh8

    Hi, there wasn't a crash dialogue, lightroom became unresponsive, with a spinning ball.  After several minutes I force quit Lightroom.  I've attached a recording... Thanks for your help... 

    2 replies

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    David30960596rnh8Author
    Participant
    July 9, 2023

    Ok, looks like I've sorted...

    Reinstall didn't work, neither did disabling plug-ins.  Checked folder permissions and this didn't solve.

    After searching online I restored preferences and this seemed to work, so looks like they had become corrupt.

     

    https://helpx.adobe.com/uk/lightroom-classic/help/setting-preferences-lightroom.html

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      July 9, 2023

      Thanks for reporting back. That helps others!

      Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      July 8, 2023

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s?  Apple’s?

       

      Rikk Flohr: Adobe Photography Org
      D
      David30960596rnh8AuthorCorrect answer
      Participant
      July 8, 2023

      Hi, there wasn't a crash dialogue, lightroom became unresponsive, with a spinning ball.  After several minutes I force quit Lightroom.  I've attached a recording... Thanks for your help... 

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