Skip to main content
T
T.Ellsworth4
Participant
February 11, 2017
Answered

Lightroom won't let me import images.

  • February 11, 2017
  • 2 replies
  • 12808 views

Up until two days ago, I didn't have any trouble importing images into Lightroom. Now when I put my memory card into my laptop and try to import from my memory card as I have been doing, the images I want to import are greyed out and I can't t select them. My images open fine in finder and Adobe Bridge. I've tried uploading the images to my laptop first then tried to import them but that didn't help, I found an article that said I should reset my preferences but that didn't help. I also uninstalled and reinstalled Lightroom, that also didn't help. Can anyone help me solve my problem so that I can import images into Lightroom again?

This topic has been closed for replies.
Correct answer F. McLion

Greyed out images usually mean that LR thinks that they are already imported and the option to not import duplicates is set.

Can you post a (full) screen capture of the import screen showing all the settings as well?

What is the exact version you are using as well as your OS?

2 replies

T
T.Ellsworth4Author
Participant
February 12, 2017

Made sure they weren't already imported thanks.

F. McLion
Community Expert
F. McLionCommunity ExpertCorrect answer
Community Expert
February 11, 2017

Greyed out images usually mean that LR thinks that they are already imported and the option to not import duplicates is set.

Can you post a (full) screen capture of the import screen showing all the settings as well?

What is the exact version you are using as well as your OS?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
T
T.Ellsworth4Author
Participant
February 11, 2017

I am using Lightroom CC 2015. I just opened the file handling section and unchecked Don't import Suspected Duplicates and it sovled the problem. I am new to using Lightroom and didn't know that was an option. Thank you for your help !!!

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
February 11, 2017

Be careful and untick this option only when you know exactly what you do - you may need to re-think your process.

You definitely do not want to import the same photos a second time.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices