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cbowlden
Participant
July 7, 2023
Question

Lightroom wont open at all

  • July 7, 2023
  • 2 replies
  • 159 views

I have tried uninstalling and re-installing twice, restarted my computer and cleared cache. LRC wont open for me. It all started when I tried looking up why my LRC presets werent being applied when I clicked on the preset, so I thought I would uninstall and reinstall, but now LRC wont open at all. I could use any help.

I am up to date on all MacOS and LR 

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2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
July 7, 2023

In addition to @Ian Lyons post.  

If this doesn't help you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

  

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

  

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

  

If this doesn't help we need more informations about your environment. 

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. 

There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post. 

If you get an error message please post the exact message word-by-word.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
C
cbowldenAuthor
Participant
July 7, 2023

I have tried deleting the lrcat.lock on my computer and re-installed LRC but I just get the spinning wheel of death. I cant even get into my settings. 

C
cbowldenAuthor
Participant
July 7, 2023

This is what I could get from my cpomputer, but I cant open LR at all and it wont let me even click on the help button or anything. It just freezes. 

 

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: 6-Core Intel Core i7

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  System Firmware Version: 1968.120.12.0.0 (iBridge: 20.16.5060.0.0,0)

  OS Loader Version: 577~170

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
July 7, 2023

You catalog my be locked. Check the folder containing your LrC catalog (ends with '.lrcat'). Delete any files you see that end '.lock'

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