Skip to main content
B
BobSmifff
Participant
January 28, 2026
Answered

Lightroomat 15,11 crashes ehn trying to open

  • January 28, 2026
  • 3 replies
  • 62 views

Lightroom Classic 15.11:

It appears that when I clicked “update” to move from 15.1 to 15.11 somethig went wromg. All of a dden it would not launch Lightroom Classic, independantly or fromAdobe CC. The logs for the crash are in the attachments.

Re-installed everything, cleared everything I can think of clearing, restarted 50 times. PS launches just fine. ( can’t attach, this is the Lightroom Console from today:-

Lightroom Console Tue Jan 27 17:26:23 2026
Registered console log with WER: C:\Users\Bob\AppData\Roaming\Adobe\Lightroom\lrc_console.log

DBGHELP: Symbol Search Path: .

DBGHELP: .\ntdll.pdb - file not found

DBGHELP: .\dll\ntdll.pdb - file not found

DBGHELP: .\symbols\dll\ntdll.pdb - file not found

DBGHELP: ntdll.pdb - file not found

DBGHELP: ntdll - export symbols

DBGHELP: .\kernelbase.pdb - file not found

DBGHELP: .\dll\kernelbase.pdb - file not found

DBGHELP: .\symbols\dll\kernelbase.pdb - file not found

DBGHELP: kernelbase.pdb - file not found

DBGHELP: KERNELBASE - export symbols

DBGHELP: .\msvcp140.amd64.pdb - file not found

DBGHELP: .\dll\msvcp140.amd64.pdb - file not found

DBGHELP: .\symbols\dll\msvcp140.amd64.pdb - file not found

DBGHELP: msvcp140.amd64.pdb - file not found

DBGHELP: MSVCP140 - export symbols

DBGHELP: .\CRClient.pdb - file not found

DBGHELP: .\dll\CRClient.pdb - file not found

DBGHELP: .\symbols\dll\CRClient.pdb - file not found

DBGHELP: C:\jenkins\workspace\CR-CLIENT-12.0.0\CR-MetaBuild-Win-vs2022-2025\cr-win-client\META\dist\msvs_win32\Release\x64\build\CRWindowsClientService\CRClient\CRClient.pdb - file not found

DBGHELP: CRClient - export symbols

DBGHELP: .\lightroom.pdb - file not found

DBGHELP: .\exe\lightroom.pdb - file not found

DBGHELP: .\symbols\exe\lightroom.pdb - file not found

DBGHELP: D:\workspace\release\15.1.1\lr-win-inst\classic-new\build\intermediate\lightroom\Release\x64\lightroom.pdb - file not found

DBGHELP: Lightroom - export symbols

DBGHELP: .\mfc140u.amd64.pdb - file not found

DBGHELP: .\dll\mfc140u.amd64.pdb - file not found

DBGHELP: .\symbols\dll\mfc140u.amd64.pdb - file not found

DBGHELP: D:\a\_work\1\s\binaries\amd64ret\bin\amd64\\mfc140u.amd64.pdb - file not found

DBGHELP: mfc140u - no symbols loaded

DBGHELP: .\kernel32.pdb - file not found

DBGHELP: .\DLL\kernel32.pdb - file not found

DBGHELP: .\symbols\DLL\kernel32.pdb - file not found

DBGHELP: kernel32.pdb - file not found

DBGHELP: KERNEL32 - export symbols

Dumping call stack from main thread:
ntdll.dll - 0x161c44 - NtWaitForSingleObject
KERNELBASE.dll - 0x3bc5f - WaitForSingleObjectEx
MSVCP140.dll - 0x1ecf - _Thrd_join
CRClient.dll - 0x32d91 - GetAdobeCrashReporterVersion
KERNELBASE.dll - 0x115a03 - UnhandledExceptionFilter
ntdll.dll - 0x16a5e3 - strncpy
ntdll.dll - 0x1218a3 - __C_specific_handler
ntdll.dll - 0x1662ff - __chkstk
ntdll.dll - 0x12327 - RtlLocateExtendedFeature
ntdll.dll - 0x165c3e - KiUserExceptionDispatcher
MSVCP140.dll - 0x18c34 - _Mtx_destroy
CRClient.dll - 0xf2ce - SetDunamisSourceAppName
Lightroom.exe - 0xb9370b - ?GetAppInstance@@YAPEAUHINSTANCE__@@XZ
mfc140u.dll - 0x2b2bb4
Lightroom.exe - 0x8574c2 - ?gudeVersion@@YAPEBDXZ
KERNEL32.DLL - 0x2e8d7 - BaseThreadInitThunk
ntdll.dll - 0x8c53c - RtlUserThreadStart

 

    Correct answer BobSmifff

    I fixed it by looking in the events log and finding which file it could not find. The file in question  (i can't remember which one) was present in the right path. I just renamed it and relaunched . Voila! All good. Thanks for asking. 

    3 replies

    B
    BobSmifffAuthorCorrect answer
    Participant
    February 23, 2026

    I fixed it by looking in the events log and finding which file it could not find. The file in question  (i can't remember which one) was present in the right path. I just renamed it and relaunched . Voila! All good. Thanks for asking. 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 23, 2026

    That’s great news, BobSmifff.  If anything similar happens again after future updates, feel free to post it here or tag me.

     

    Appreciate the update.

     

    Best,

    Anshul Saini

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 23, 2026

    Hi ​@BobSmifff,

     

    First, I’m really sorry for the delayed response. Are you still experiencing the crash when launching Lightroom Classic?

     

    We recently released Lightroom Classic 15.2. Please update to that version and test whether the issue persists.

     

    If it still crashes after updating, submit the crash report when the dialog appears, and make sure to enter the same email ID you use here in the community. Let me know once you’ve done that.

     

    That will allow us to locate your crash logs internally and investigate further. Looking forward to your update.


    Best,

    Anshul Saini

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    January 28, 2026

    ​@BobSmifff you’d be better off reporting the issue in the Lightroom Classic forum

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices