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January 28, 2026
Question

Lightroomat 15,11 crashes ehn trying to open

  • January 28, 2026
  • 1 reply
  • 38 views

Lightroom Classic 15.11:

It appears that when I clicked “update” to move from 15.1 to 15.11 somethig went wromg. All of a dden it would not launch Lightroom Classic, independantly or fromAdobe CC. The logs for the crash are in the attachments.

Re-installed everything, cleared everything I can think of clearing, restarted 50 times. PS launches just fine. ( can’t attach, this is the Lightroom Console from today:-

Lightroom Console Tue Jan 27 17:26:23 2026
Registered console log with WER: C:\Users\Bob\AppData\Roaming\Adobe\Lightroom\lrc_console.log

DBGHELP: Symbol Search Path: .

DBGHELP: .\ntdll.pdb - file not found

DBGHELP: .\dll\ntdll.pdb - file not found

DBGHELP: .\symbols\dll\ntdll.pdb - file not found

DBGHELP: ntdll.pdb - file not found

DBGHELP: ntdll - export symbols

DBGHELP: .\kernelbase.pdb - file not found

DBGHELP: .\dll\kernelbase.pdb - file not found

DBGHELP: .\symbols\dll\kernelbase.pdb - file not found

DBGHELP: kernelbase.pdb - file not found

DBGHELP: KERNELBASE - export symbols

DBGHELP: .\msvcp140.amd64.pdb - file not found

DBGHELP: .\dll\msvcp140.amd64.pdb - file not found

DBGHELP: .\symbols\dll\msvcp140.amd64.pdb - file not found

DBGHELP: msvcp140.amd64.pdb - file not found

DBGHELP: MSVCP140 - export symbols

DBGHELP: .\CRClient.pdb - file not found

DBGHELP: .\dll\CRClient.pdb - file not found

DBGHELP: .\symbols\dll\CRClient.pdb - file not found

DBGHELP: C:\jenkins\workspace\CR-CLIENT-12.0.0\CR-MetaBuild-Win-vs2022-2025\cr-win-client\META\dist\msvs_win32\Release\x64\build\CRWindowsClientService\CRClient\CRClient.pdb - file not found

DBGHELP: CRClient - export symbols

DBGHELP: .\lightroom.pdb - file not found

DBGHELP: .\exe\lightroom.pdb - file not found

DBGHELP: .\symbols\exe\lightroom.pdb - file not found

DBGHELP: D:\workspace\release\15.1.1\lr-win-inst\classic-new\build\intermediate\lightroom\Release\x64\lightroom.pdb - file not found

DBGHELP: Lightroom - export symbols

DBGHELP: .\mfc140u.amd64.pdb - file not found

DBGHELP: .\dll\mfc140u.amd64.pdb - file not found

DBGHELP: .\symbols\dll\mfc140u.amd64.pdb - file not found

DBGHELP: D:\a\_work\1\s\binaries\amd64ret\bin\amd64\\mfc140u.amd64.pdb - file not found

DBGHELP: mfc140u - no symbols loaded

DBGHELP: .\kernel32.pdb - file not found

DBGHELP: .\DLL\kernel32.pdb - file not found

DBGHELP: .\symbols\DLL\kernel32.pdb - file not found

DBGHELP: kernel32.pdb - file not found

DBGHELP: KERNEL32 - export symbols

Dumping call stack from main thread:
ntdll.dll - 0x161c44 - NtWaitForSingleObject
KERNELBASE.dll - 0x3bc5f - WaitForSingleObjectEx
MSVCP140.dll - 0x1ecf - _Thrd_join
CRClient.dll - 0x32d91 - GetAdobeCrashReporterVersion
KERNELBASE.dll - 0x115a03 - UnhandledExceptionFilter
ntdll.dll - 0x16a5e3 - strncpy
ntdll.dll - 0x1218a3 - __C_specific_handler
ntdll.dll - 0x1662ff - __chkstk
ntdll.dll - 0x12327 - RtlLocateExtendedFeature
ntdll.dll - 0x165c3e - KiUserExceptionDispatcher
MSVCP140.dll - 0x18c34 - _Mtx_destroy
CRClient.dll - 0xf2ce - SetDunamisSourceAppName
Lightroom.exe - 0xb9370b - ?GetAppInstance@@YAPEAUHINSTANCE__@@XZ
mfc140u.dll - 0x2b2bb4
Lightroom.exe - 0x8574c2 - ?gudeVersion@@YAPEBDXZ
KERNEL32.DLL - 0x2e8d7 - BaseThreadInitThunk
ntdll.dll - 0x8c53c - RtlUserThreadStart

 

    1 reply

    Ged_Traynor
    Community Expert
    Community Expert
    January 28, 2026

    @BobSmifff you’d be better off reporting the issue in the Lightroom Classic forum