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Known Participant
May 24, 2022
Question

LightroomClassic and Photoshop not talking

  • May 24, 2022
  • 5 replies
  • 1483 views

LR Classic 11.3.1 and PS 23.3.2 are installed and functioning normally on 16" M1 Max with 64GB memory running Montery 12.3.1, but I cannot get the plugin to work. I cannot use "edit in" to move a file to PS, I have to drop the image into the app in the dock and then it opens without my LR adjustments. When done I save the flattened file but it only occasionally shows up in LR and when it does it may or may not have the edits from the trip to PS. Synching the folder sometimes helps but the when the image does arrive in LR there is a warning that two different programs have rewritten the EXIF data.

I have an intense workflow and I absolutely have to be able to rely on these apps doing what they are supposed to do. I am losing images (as an extreme macro photographer, one image may have taken me 4-8 hours to make) and that needs to stop. I have reset all preferences, emptied caches, removed and reinstalled both apps, tried to install plugin and keep getting "an error occured trying to load plugin". This is a mess. Anyone else having these issues? Anybody know what I have to do to get a LR image, intact into and back out of PS without all this nonsense?

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5 replies

Rob_Cullen
Community Expert
Community Expert
June 3, 2022

@TheDigitalDog Suggested-

"1. Use the CC application to uninstall both Photoshop and Lightroom Classic and when asked, keep preferences.
2. Install Photoshop first, then Lightroom Classic. "

 

I would suggest to use one other Step#1 and that is-

Run the Adobe Creative Cloud Cleaner Tool to wipe your system clean of the LrC and Ps apps. (Catalog backups are not deleted)

Then do Step#2 in the order suggested.

CLEANER TOOL LINK

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Known Participant
June 7, 2022

Hi Rob - I spent hours trying to do this at the weekend (before getting this message, actually) and neither uninstall button in CC works. I click on them and absolutely nothing happens. I thought it might be my other problem (popups not appearing) but shutting off my second monitor did not reveal any other windows. I cannot use the programs or get rid of them. This is turning into a real nightmare. Could it be a problem with the M1 Mac? I have had more problems in 6 months with the M1 than in the 6 uyears before it. What is the next escalation - I have talked to the help line and they have no idea, but didn't suggest asking someone else? Thanks for your help, anyway.

Rob_Cullen
Community Expert
Community Expert
June 7, 2022

Must be so frustating!

You say "neither uninstall button in CC works." I assume you are referring to the Adobe Creative Cloud Desktop App.

But did you download and run the Adobe Creative Cloud Cleaner Tool ?  (This is NOT the Desktop App!)

 

That "Generator" file does not require installing as a Plugin - that may have upset the system.

A correct install of Photoshop will automatically install the correct version of Adobe Camera Raw. (call it a Plugin if you need to) But for images sent to Ps from LrC you will not visibly see the ACR interface open if, as stated above, there is 'Version Parity' between Ps, ACR,  and LrC.

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Community Expert
June 1, 2022

Have you tried resetting the Lightroom Classic preferences themselves by holding option and shift while starting Lightroom Classic? That often takes care of problem such as this. Didn't see it explicitly mentioned in the thread here and your reference to resetting "all preferences" makes me thing you might have done something else.

 

>I have reset all preferences, emptied caches, removed and reinstalled both apps, tried to install plugin and keep getting "an error occured trying to load plugin".

 

This is weird. There is no plugin needed for this. What plugin did you actually try tro install? Get rid of what you tried to install as it obviosuly is not actually a Lightroom plugin.

Known Participant
June 2, 2022

Thank you. Yes I have done this several times since this began. I addressed the plugin after an earlier comment in this thread. I mistakenily thought there was a plugin and tried to install the only one in my Adobe PS folder. It was called Generator and it would not install. I have not tried to install anything else. Just LR and PS , three times. For what it's worth, this problem along with not being able to save out of PS into LR have been going on for almost a month - long before I tried to install the non-existant plugin. It is getting very frustrating as I am wasting half my days trying to find a workflow workaround so I can get some work done. Thanks.

Community Expert
June 2, 2022

Sinc you are on Mac os X, can you try creating another user account on your machine and seeing whether it works there. 

Rob_Cullen
Community Expert
Community Expert
May 30, 2022

I also ask- What Plugin?

The Lightroom-Classic [Edit-in] function does not show the ACR interface as it sends a file from LrC to Ps.  No 'Plugin' required! (ACR only becomes visible for non-users of Lightroom)

Can you supply more details and what you were doing when you get- "an error occured trying to load plugin".

Why are you saving a "flattened" file?

The [Edit-in] function will 'Save' a TIF or PSD file back to the LrC catalog (as set in External editing preferences, and with layers intact.)- next to the originating image-  (Unless you have sort order set to 'Added Order' !). And you must use [SAVE] and not any of the other 'saving' methods. 'Synchronizing a folder' or importing to LrC is not necessary.

 

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
Known Participant
June 1, 2022

Hi Rob and thanks for this useful feedback.

I was under the impression that the "Edit In" function in LRC required a working plugin. I seem to recall adding one to a previous LR before there was a LRC. Needless to say I did not find a PS plugin but the PS 2022 folder in my Adobe file had one PS plugin called Generator - that was the one I tried to load but that gave the error message.

So I remain in the same position. When I want to take an image into PS from LRC I use the Edit In function, a window opens asking if I want to send a copy with LR adjustments, I select yes and continue, and nothing happens. PS doesn't open. If I open PS the image is not there. If I try to send it from LRC again, it doesn't open in PS. I have to drag the image from LRC onto the PS icon in the applications shortcuts on my desktop - then it opens. Everything works normally until I try to save the edited image. I use the "Save" function and one of two things happens. Nothing, or I get an error message "Cannot save no permission granted" (paraphrased). When I locate the original image it is still in the same folder but none of the PS edits were saved.

I have uninstalled and reinstalled both apps as you instructed and the problem remains. Not really sure what to do now. I have a stack of edited client images somewhere (I hope) but I can't get them back into LRC unless I find the PS files, save them to my desktop and reimport them into LR as if they were a new image. This means I end up with a mess in LRC, with copies of the same image in different folders. I have not tried removing every Adobe folder on my machine and starting over with a clean install of the CC app. I apologize for any confusion I caused in talking about plugins - I just assumed there was some packet of code that handled the round trip to PS and that was where the problem was. I am not sure there is anything else I should try but the help line didn't have any other suggestions. If reinstalling doesn't work I will try to rollback to the previous version of both apps. Thanks for your help!

TheDigitalDog
Inspiring
June 1, 2022

The "Edit In" (to Photoshop) requires Adobe Camera Raw. The two must be in version parity. If not, LR will tell you this and suggest you update ACR. LR hands off the raw and the instructions to ACR which then renders the image and presents it to you in Photoshop proper. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
Inspiring
May 29, 2022

You mentioned a plugin. What is that?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
Inspiring
May 24, 2022

When the 'link' between Lightroom Classic and Photoshop has issues, one of the first things to try is this:
1. Use the CC application to uninstall both Photoshop and Lightroom Classic and when asked, keep preferences. 
2. Install Photoshop first, then Lightroom Classic. 
Better? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Known Participant
May 29, 2022

I apologoze for the slow response - I'm afraid it did not help. I have been through the steps multiple times, just to be sure that everything was done exctly as you instructed. It's a little worse than it was because I cannot even find the edited images any more. Any other ideas worth trying? I was going to try to reinstall the  the version immediately before this one to see if that helps.