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Participant
Jan 19, 2025 2:39 AM UTC
Answered

Ligtroom Classic constantly crashing in ‘Finding People’ mode – problem resolved

Lightroom classic started to crash constantly (within minutes) in ‘ Finding People’ mode.  Investigated problem in the usual way of adjusting/resetting preferences and catalogue settings, deleting and reinstalling Lightroom classic, creating a new small test catalogue of 700 images, but to no avail.  Ran Lightroom diagnostics, Event Viewer (/Windows logs/system), Task Manager for clues.  Noticed that ‘Finding People’ is a CPU-intensive activity (close to 100%).  Downloaded HWMonitor and discovered all CPU cores were running close to 100C.  Perused literature for solutions but thought it worthwhile to check grills on PC case.  Inlet grills were a series of small holes on both sides of the front panel and were partially/totally occluded.  A quick vacuum and re-ran ‘People Finder’ without problems on a catalogue of 25,000 files.  Noted CPU core temperatures were now running around 75C in a relatively warm room temperature of 30C.  I was surprised that so much dust had accumulated in the grills in a comparatively clean environment which was sufficient to affect the cooling of the CPU and the stability of the PC.  These observations may be a timely reminder for other users to check the grills of their PC cases for any obstructive dust accumulation.

dicke64024227Correct answer
Participant
Jan 20, 2025 3:27 AM UTC
Crash equals system reboot with no error messages

Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz

Installed RAM 64.0 GB

Windows 11 Home

4 replies

F. McLion
Community Expert
Community Expert
Jan 19, 2025 9:01 AM UTC

What do you mean exactly with crash? Does it show you a message? If yes, what does it say?

Please also share the system information from the help menu.

 

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Ian Lyons
Community Expert
Community Expert
Jan 19, 2025 9:33 AM UTC

@F. McLion 

 

The OP resolved the issue by cleaning the dust from inside the computer, thus allowing the fans to properly cool the CPU/GPU.  

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F. McLion
Community Expert
Community Expert
Jan 19, 2025 2:58 PM UTC

@Ian Lyons 

I know. IMHO, it would still be helpful for others to know more details.

And the system information could be helpful for a recommendation.

 

However, as it's solved for him ... all OK 😉

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