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Participant
March 9, 2019
Question

Low memory and other issues on powerful laptop with HDR and PANORAMA

  • March 9, 2019
  • 6 replies
  • 934 views

Hi everyone,

after trying out some forum suggestions and cracking the nut myself I am still unable to fix my HDR/memory issue with Lightroom.

First I would like to give you some hardware info.

My laptop: AERO 15X (i7-8750H) | Laptop - GIGABYTE Global

Lightroom system info laptop: Dropbox - system info laptop.txt

Lightroom performance preferences laptop:

So the initial issue is that HDR and PANO merging doesn't work properly. One time it goes through the stitching/merging process of the PANO/HDR but fails to create the final file and another time it already fails at stitching/merging the PANO/HDR. But it's consistent in a way that the files that I share at the end of this post are ALWAYS failing on the laptop...

(same results with or without graphics processor enabled)

(pano preview completed)

(fails at creating final image)

When I first noticed the problem I immediately tried on my other (desktop) system which has the following system info: Dropbox - system info desktop.txt

And the following performance settings:

All the PANO/HDR merges work fine on my desktop even though that computer is 6 years older than my laptop (i7gen2 vs i7gen8) and the amount of RAM is equal (16GB), why??

  (successful pano merge on desktop)

When running Photoshop and/or Lightroom on my laptop my memory sinks down the drain even though the task manager says it's 'only' using half (even when Lightroom is in idle and not doing anything):

The Chrome browser tabs also start crashing immediately:

And gets suspended in the task manager:

Furthermore, I often get these errors when trying the HDR or PANO in Photoshop:

In order to solve this issue, I will provide you some of the original files that constantly fail on my laptop for you to try yourself. I'm already positive there will be no problem on your system which makes it even harder to crack this nut...

Dropbox - Files - Simplify your life

I also couldn't find any way to save/see a real-time log for Lightroom or Photoshop to see where it is failing exactly when merging. Maybe that will be a good start in debugging.

PS: some additional questions/remarks:

- In the beginning, I was working from an external USB3 hard disk where my whole collection is saved. From there I was creating the HDR and PANO merges directly on the external hard disk. Could that create general memory issues?

After facing this problem I started working from an internal local drive but got the same errors as mentioned above so at first having the photos on the external hard disk is not the cause of my problem.

- I had some errors with the scratch disks as well when using the external hard drive but my scratch disk had only 7GB free so after creating some more free space the scratch disk errors disappeared.

Thanks in advance,

J C

This topic has been closed for replies.

6 replies

Participant
March 10, 2019

Problem solved!

I think it was a combination of driver conflicts and memory shortage. I have clean installed the laptop and everything is going well now.

Thanks for all the replies!

dj_paige
Legend
March 9, 2019

Tell us how many images you are trying to PANO or HDR.

Tell us the size in megapixels (do not tell us megabytes) of each image.

Participant
March 9, 2019

You can find the images in the dropbox link.

First HDR is a set of 5x 42MP RAW images

Second HDR is a set of 9x 42MP RAW images

Pano is a set of 3x 42MP RAW images

GoldingD
Legend
March 9, 2019

By the way, what happens with just Photo Merge HDR. And then Photo Merge PANO.

Yes, I know better to accomplish in one step.

Participant
March 9, 2019

Hi David,

But the photoshop error shows explicitly it's out of RAM.

For Lightroom it might be different indeed. How do I find what memory lr uses?

I will check the free hard drive space when I get home but I think it's less than 30%.

To answer your last reply  I don't have this problem with doing a hdr pano. I have the problem with doing a hdr OR a pano. I never make hdr panos in one action.

Todd Shaner
Legend
March 9, 2019

Your camera raw cache is set to 20 GB on the desktop and only 10 GB on the new laptop. I suggest setting it something like 50 GB, close all apps, restart your system, and try again.

GoldingD
Legend
March 9, 2019

Not a PS heavy user, but for LR remember you need free hard drive space on the hard drive with the catalog amounting to at least 30% of the hard drives total space.

GoldingD
Legend
March 9, 2019

Second for PS, generally the same unknown, except that PS has that Scratch disk, and you apparently were running out of room.

How badly off is that laptops internal drive?

perhaps it needs to be on an external drive.

GoldingD
Legend
March 9, 2019

First up a bit of a unknown, for Lightroom where does Lightroom store interim files while merging?

in the same drive as your catalog?

in your OS page file?

in your Camera RAW CACHE?

not in your PS scratch disk, (Oh PS merge might, but why would LR hook into a PS setting)?

Perhaps another member can provide a link documenting an answer to that.

I have an unfounded hunch that the memory you are running out of is not RAM. I suspect it is hard drive space.

Second off, try bumping up your Camera RAW CACHE. say to something more like 70 or more.