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L
Lenanard
Known Participant
March 26, 2024
Question

LR 13.2 crashing during printing (Windows)

  • March 26, 2024
  • 2 replies
  • 2371 views

On 2 different destop computers (Windows 11 and 10) , LR 13.2 has been crashing several times at the beginning of printing, although it does not happen every time. Printer is Epson P900.

A dump report was created  and sent to Adobe (maybe Adobe France as I am located there ?).

Did you receive these reports and found a solution ?

Thanks,

Bernard

 

This topic has been closed for replies.

2 replies

Gixxxa75
Gixxxa75
Inspiring
April 12, 2024

Ive found printing from lightroom increasingly frustrating in recent months too, I have to go to page set up then click on the printer preferances to get it to print each time, dont change any settings just access the printer prefernces then it will print. (Windows 10, Epson9900, three DNP and a kyocera laser jet)

L
LenanardAuthor
Known Participant
April 12, 2024

You have a Epson printer, you couyld try the free Epson print layout software, quite simple to use. It's normally provided with the instalation process.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 26, 2024

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

The next time you see a crash, fill out the dialog completely, take a screenshot of the dialog, and post that screenshot here. 

Moving from Bugs to Discussions

 

Rikk Flohr: Adobe Photography Org
L
LenanardAuthor
Known Participant
March 28, 2024

Hi Rikk,

Yes, there was a crash dialog from LR, and the email address I filled in was <removed for privacy>

OK next time I will take a screenshot of the dialog.

Thanks,

Bernard

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 28, 2024

The crash report submitted indicates a problem with the nVidia GD5 crashing.  Please see: https://helpx.adobe.com/lightroom-classic/kb/crash-gpu-directx-enabled.html 

Rikk Flohr: Adobe Photography Org
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