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brainiac37
Participant
March 29, 2017
Question

LR 6.9 hangs during iPhone import

  • March 29, 2017
  • 1 reply
  • 621 views

I use LR 6.9 (perpetual license, signed in) on macOS 10.12.3.

LR 6.9 [1106920] on a MacPro. Tried it with GPU enabled and disabled. No difference.

Previously, I would use Apple Photos app to import photos & videos from my iPhone 7 Plus, export them as originals to disk, and then import them into LR. That workflow always worked just fine.

Recently, I was experimenting with direct import of iPhone into LR:

     1. Go to the Import dialog

     2. Plug in iPhone 7 Plus. It shows up as a source

     3. Wait for all photos & videos to "load up" before clicking on the "Import" button

After a few hours, I noticed that some 2000 photos & videos have been imported but then the asset count just stayed unchanged for another 40+ minutes. (I'm talking about the number to the right of the "Previous Import" catalog item.) The import dialog only showed halfway done.

I tried quitting Lightroom but it just hung (had to force-quit). Even after restarting my Mac, I keep getting the same hang when trying to import directly from my iPhone. It's 100% reproducible. Any ideas?

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    March 29, 2017

    Hi brainiac,

    Please refer the below article for optimizing Lightroom performance.

    Optimize Lightroom performance

    Thanks,

    Mohit

    B
    brainiac37Author
    Participant
    March 29, 2017

    Hi Mohit,

    Thanks for the suggestion. In terms of optimizing LR:

    - I'm on the latest LR 6.9 I believe

    - I have a Mac Pro with 64GB RAM and 1TB of Flash SSD (400GB free). The LR catalog that I'm using is brand new (only has the 2000+ photos that I've imported from my iPhone)

    - I've tried with either GPU enabled or disabled

    - I have turned off Preview rendering during the Import

    - Autowrite XMP is already turned off

    - Camera RAW size was 1GB (now set to 4GB). But these are not RAW files, just JPG

    This hang is not any one file, as far as I can tell, because last night, I tried importing again, and after I clicked "Import", nothing happened for ~10 minutes. Then, all of a sudden, photos started being imported (shown in "Previous Import"). I was able to import another 661 photos/videos. After which, I let LR sit overnight (mac was not allowed to go to sleep), and it made no additional progress for 6+ hours.

    One common symptom is always that when I try to quit LR, I get the dialog that Import is in process; do I really want to quit. When I say "Yes", LR hangs. I get the spinning rainbow cursor and MacOS tells me that LR is unresponsive.

    I have captured sysdiagnose and samples of all Adobe processes. Can somebody help to figure this out? It is 100% reproducible.

    Thanks.

    B
    brainiac37Author
    Participant
    April 11, 2017

    Any other ideas?

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