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memyselfand1
Participant
Dec 11, 2024 9:51 PM UTC
Question

LR 6: Stuck in loop trying to login into adobe account

Hi there,

Just wanted to use LR6 on a new laptop.

unlinked it from the old one.

After entering the serial - which I confirmed with the support team is all fine and active, the QR prompt to login with adobe results in a cycle. I login, I accept the terms, the window closes and nothing happens anymore.

When running LR again, I'm stuck with the login prompt once more.

 

Any ideas? Customer service so far was all but helpful...

 

Thanks!

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2 replies

dj_paige
Legend
Dec 11, 2024 9:56 PM UTC
Rikk Flohr-Retired
Adobe Employee
Dec 11, 2024 9:55 PM UTC

Moving to Discussions as bug reports are not accepted against no-longer-supported versions of the software. 

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Rikk Flohr: Adobe Photography Org