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otto_0735
Inspiring
February 15, 2025
Answered

LR always crashes using the color picker in a mask

  • February 15, 2025
  • 3 replies
  • 880 views

Absolutely reproducible, always occurs: I create a mask, use the spot color picker and lightroom crashes. I deactivated the use of the graphics card and reorganized the catalog (occurs with all catalogs). The face search is also closed. The system test of Lightroom after the test shows no problems. Use the full Adobe Suite, no problem with any other program. Has only been occurring for a few months, even the new version (14.2)  has not helped.

So Lightroom is no longer usable for me. Terrible.

 

Enclosed pleas find the crash report.

    Correct answer otto_0735

    Seems to be solved:

     

    Had an online support session with Adobe. Renamed the preference file in the roaming directory to generate a new one. See enclosed screenshot. Thanks for helping!

    3 replies

    O
    otto_0735AuthorCorrect answer
    Inspiring
    February 17, 2025

    Seems to be solved:

     

    Had an online support session with Adobe. Renamed the preference file in the roaming directory to generate a new one. See enclosed screenshot. Thanks for helping!

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    February 16, 2025

    Your GPU driver is from 3 July 2024. Update it.

     

    -- Johan W. Elzenga
    O
    otto_0735Author
    Inspiring
    February 16, 2025

    Thanks, but strange: the Lenovo check shows, that no updats are available (see enclosed screen shot). Same with the connected Lenovo Driver Support site.

    GoldingD
    GoldingD
    Legend
    February 16, 2025

    OEM Drivers Vs. AMD Drivers

     

     

    You may want to contact Lenovo on that

     

    GoldingD
    GoldingD
    Legend
    February 16, 2025

    Can you post in a reply a screenshot of your LrC /Preferences/Performance/

     

    and

     

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable.

    O
    otto_0735Author
    Inspiring
    February 16, 2025

    Lightroom Classic-Version: 14.2 [ 202502071718-3869eef7 ]
    Lizenz: Creative Cloud
    Spracheinstellung: de
    Betriebssystem: Windows 11 - Business Edition
    Version: 11.0.26100
    Anwendungsarchitektur: x64
    Systemarchitektur: x64
    Anzahl logischer Prozessoren: 16
    Prozessorgeschwindigkeit: 2,6GHz
    SQLite-Version: 3.36.0
    CPU-Auslastung: 0,0%
    Stromquelle: Angeschlossen
    Integrierter Speicher: 31508,3 MB
    Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1656,4MB / 997,7MB (166%)
    Für Lightroom verfügbarer phys. Speicher: 31508,3 MB
    Von Lightroom verwendeter phys. Speicher: 2799,8 MB (8,8%)
    Von Lightroom verwendeter virtueller Speicher: 3397,9 MB
    Anzahl GDI-Objekte: 801
    Anzahl BENUTZER-Objekte: 2552
    Anzahl Prozess-Handles: 3181
    Cache-Speichergröße: 135,7MB
    Interne Camera Raw-Version: 17.2 [ 2155 ]
    Maximale Anzahl Threads, die Camera Raw verwendet: 5
    Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
    Virtueller Speicher in Camera Raw: 316MB / 15754MB (2%)
    Physischer Speicher in Camera Raw: 322MB / 31508MB (1%)

    Cache1:
    Final1- RAM:211,0MB, VRAM:701,0MB, DSCF0154.JPG
    NT- RAM:211,0MB, VRAM:701,0MB, Combined:912,0MB

    Cache2:
    m:135,7MB, n:204,1MB

    U-main: 111,0MB

    DPI-Einstellung des Systems: 144 DPI
    Desktop-Komposition aktiviert: Ja
    Standardvorschaugröße: 2582 Pixel
    Monitore/Anzeigegeräte: 1) 1920x1200, 2) 2560x1440
    Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

    Informationen zum Grafikprozessor:
    DirectX: AMD Radeon(TM) Graphics (31.0.21024.17001)
    Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
    Benutzerpräferenz: Automatisch
    HDR in Bibliothek aktivieren: AUS

    Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
    Bibliothekspfad: C:\Users\ottop\Documents\OP-Daten-T14\Lightroom\OP_LR_Katalog_ab2018\OP_LR_Katalog_ab2018-v13-3.lrcat
    Einstellungen-Ordner: C:\Users\ottop\AppData\Roaming\Adobe\Lightroom

    Installierte Zusatzmodule:
    1) AdobeStock
    2) Flickr
    3) FUJIFILM Tether App
    4) HDR Efex Pro 2

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