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Participant
January 5, 2024
Question

LR Classic 13.1 - Denoise

  • January 5, 2024
  • 3 replies
  • 410 views

Why does the program crash when Denoise starts processing a RAW image? Screen goes black?

 

[moved from bugs to discussions according to the community rules - Mod.]

This topic has been closed for replies.

3 replies

GoldingD
Legend
January 29, 2024

A Windows PC, So a Shutdown vs a Reset are very different in terms of flushing out crud in RAM. CACHE, etc. Most people probably just shutdown at the end of the day and never reset (unless MS does that during a OS update)

 

hmm, not sure if your Video Control Driver update would have called for a restart

 

Have you tried resetting the PC and seeing if things improve?

 

(to understand Restart vs Reset, search the web on Windows Fast Startup)

 

GoldingD
Legend
January 5, 2024
Library Path: C:\Users\Kari Rossinen\OneDrive\Kuvat\Lightroom\Lightroom
Catalog-v13.lrcat

In addition to you integrated video controller issue, you apparently are syncing your catalog with the cloud to OneDrive. That is problematic, as bandwidth or communication issues across the WEB to/from the OneDrive servers can foul LrC performance up. Do not involve a LrC with the cloud in any way.

 

This is a common issue with members that use a MS account to logon to their computers.

 

FI01Author
Participant
January 29, 2024

I have not connected LRc to the cloud service. The problem still persists and I can't use Denoise. I suspect it will damage my computer. No problem with Tobas' software.

F. McLion
Community Expert
Community Expert
January 5, 2024

Please post the system information from the help menu, as we need to have much more information to be able to help.

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FI01Author
Participant
January 5, 2024
Windows 10 Pro, 22H2
Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz
16,0 Gt (15,8 Gt käytettävissä)
64-bittinen käyttöjärjestelmä, x64-suoritin
F. McLion
Community Expert
Community Expert
January 5, 2024

Still missing important information regarding GPU. Again, please post the system information from the Help menu in LrC.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---