LR Classic CC not seeing all my iPhone photos

Forum|Forum|7 years ago
March 20, 2019
2 replies
1789 views

Just got home from a trip where I shot about 800 photos on my iPhone 6S. When I plug the phone in and open the import module only 383 of those ~800 appear. Three whole days+ are missing. They ARE on my iPhone and they show up in iCloud, which I use for storage. I'm pretty sure they're all jpegs. I can't understand why LR sees half these images (along with everything else on my phone) but not these specific ones. I've been talking with Apple Support but they are stymied, too.

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J

Jao vdL

Community Expert

Are you able to import them in Lightroom CC on your iPhone and sync them to Classic this way? That always works for me. The direct cable import has been flaky for quite a while as Apple has neglected the direct tethering of iOS for quite a while now. That said, make sure to go into your phone's settings, find the photos item and scroll down all the way to the bottom of this settings screen. In that spot, make sure to select "keep originals" in the "Transfer to mac or PC" section. If you select automatic, iOS is prone to not show you most of the images as you just experienced as it is live transcoding them to JPEG instead of HEIC.

C

Cary WAuthor

Participating Frequently

I will try going the LR CC route and see if that works. Per your suggestion I did change the setting to "keep originals," although that didn't seem to make any difference. HEIC is not relevant as iPhone 6S does not support it.