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John29833182lrkg
Participant
September 12, 2023
Question

Lr Classic contiually crashing during processing particularly using extensive manipulation

  • September 12, 2023
  • 4 replies
  • 593 views

Lr Classic continues to crash when processing an image extensively. Viewing Task Manager the available memory having loaded a raw file into the Development Module shows a healthy 20GBs. During processing this level progressively reduces and Lr Classic eventually crashes. 

When I reload Lr Classic and part processed file the available memory returns to a healthy level.

I have followed advice on a number of adjustments to improve performance and finally uninstalled Lr, rebooted PC and re-installed Lr Classic. Problem persists!

Help please.

    This topic has been closed for replies.

    4 replies

    GoldingD
    GoldingD
    Legend
    September 12, 2023

    For both the OP and the additional member with the issue.

     

    By stating Crash, do you mean:

     

    LrC stops responding, mouse movement, mouse click, etc accomplish nothing, i.e. LrC Freezes

    or

    LrC closes all on it's own, not by you closing it. It just disappears.

     

    Also, is this mostly during Masking? And is it limited to AI masking?

     

     

     

    C
    chris.log
    Participating Frequently
    September 12, 2023

    LrC stops responding, mouse movement, mouse click, LrC Freezes and then afetr 1 minutes (memory occupancy increases to saturation point) LrC closes all on it's own. It just disappears.

     

    When I disable hardware acceleration, there's no problem.

    My hardware : Ryzen 7 6800H, radeon 680M, 32GB Dual channel DDR5 RAM.

    C
    chris.log
    Participating Frequently
    September 12, 2023

    @dj_paige 

     

    Version Lightroom Classic: 12.5 [ 202308091523-68a7abd6 ]
    Licence: Creative Cloud
    Paramètre de langue: fr
    Système d'exploitation : Windows 10 - Business Edition
    Version : 10.0.22621
    Architecture de l'application : x64
    Architecture du système : x64
    Nombre de processeurs logiques: 16
    Vitesse du processeur : 3,1Ghz
    Version SQLite: 3.36.0
    Utilisation du CPU: 0,0%
    Mémoire intégrée : 31997,7 Mo
    Mémoire GPU dédiée utilisée par Lightroom: 17,0Mo / 485,7Mo (3%)
    Mémoire réelle disponible pour Lightroom : 31997,7 Mo
    Mémoire réelle utilisée par Lightroom : 1052,7 Mo (3,2%)
    Mémoire virtuelle utilisée par Lightroom : 1171,8 Mo
    Nombre d'objets GDI : 686
    Nombre d'objets utilisateur : 2242
    Nombre de processus gérés : 1997
    Taille de la mémoire cache : 52,2Mo
    Version interne de Camera Raw: 15.5 [ 1595 ]
    Nombre maximal de liens utilisé par Camera Raw  : 5
    Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
    Mémoire virtuelle de Camera Raw: 119Mo / 15998Mo (0%)
    Mémoire réelle de Camera Raw: 125Mo / 31997Mo (0%)
    Paramètre PPP du système : 96 PPP
    Composition sur le Bureau activée: Oui
    Taille d’aperçu standard: 2048 pixels
    Affichages : 1) 3440x1440
    Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non
     
    Informations relatives au processeur graphique : 
    DirectX: AMD Radeon(TM) Graphics (31.0.21031.1005)
    État initial: GPU pour le traitement d'image pris en charge par défaut avec la prise en charge de l'exportation personnalisée
    Préférence utilisateur: Désactivé
     
     
     
    C
    chris.log
    Participating Frequently
    September 12, 2023

    Hello, same issue for me. When using layers, memory overloads and Lr crash.

     

    The only solution for the moment is to not activate the GPU.

    dj_paige
    dj_paige
    Legend
    September 12, 2023

    @chris.log 

    Please provide the information requested above in my reply to @John29833182lrkg. Also, there are no layers in Lightroom Classic.

      dj_paige
      dj_paige
      Legend
      September 12, 2023

      Please be specific — what exact extensive processing are you doing?

       

      Also it would be helpful if you informed us of your hardware and software configuration, as LrC sees it. Go to Help->System Info and show us the first 50 lines or so.

       

       

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      September 12, 2023

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? 

       

      Rikk Flohr: Adobe Photography Org
      GoldingD
      GoldingD
      Legend
      September 12, 2023
      quote

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? 

       


      By @Rikk Flohr: Photography

      If we do not get, or notice a crash report, where do we look to see if one exists?

       

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      September 12, 2023

      If you do not get a dialog, you likely don't have an application-created crash report. At that point, you would turn to OS-level logs and troubleshooting. 

      Rikk Flohr: Adobe Photography Org
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