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carstenwitt
Participating Frequently
February 1, 2024
Question

LR Classic crashes constantly with Alogic dockingstation

  • February 1, 2024
  • 5 replies
  • 693 views

Hi,

My brand new Lenovo Yoga Pro 7 14IRH8 laptop with Win 11 Home works perfectly with all apps except for LR Classic 13.1 (w.  Camera Raw 16.1 )

 

Laptop is connected to Alogic  DUPRMX3 dockingstation via USB-C cable only.

From the dock, my single monitor (Dell U2719DC, 2550x1400) is connected by DisplayPort 1.4 cable.

My NVIDIA GeForce RTX4050 graphics run on the newst driver from Nvidia website.

 

Everytime I launch LRC, the screen signal flickers and LRC crashes after a few second. It seems like the enitre USB-C connection becomes unstabile. This ONLY occurs when using LRC - not with any other app.

 

If I connect the monitor directly from the laptop HDMI port, the same problem occurs. 

 

Really hope someone can help here, cause I'm pretty dissapointed up til now with my new laptop vs. LRC.

 

Thanks in advance.

 

This topic has been closed for replies.

5 replies

GoldingD
Legend
February 2, 2024

One item in your Sys Info that I overlooked

Library Path: C:\Users\carst\OneDrive - wittnielsen\Billeder\Lightroom\Lightroom Catalog-2-2-v13.lrcat

I think that the presence of OneDrive in that file path indicates you are automatically syncing (backing up) the catalog to OneDrive. Not that the catalog is on OneDrive.

 

Now while actually having the catalog on OneDrive would probably be fatal, just syncing should not. However, if OneDrive is acting up, issues might occur.

 

I blame this on Microsoft, they fairly much try to force people in having MS accounts on Windows, instead of local accounts.

 

You might try turning that sync to OneDrive off, and you might try with the catalog or a catalog not in that particular location.

 

This will take a bit of work that might not help at all.

 

carstenwitt
Participating Frequently
February 3, 2024

Thx for yet another suggestion, much appreciated.

As stated in my reply in your other comment, the main problem was the Alogic dock. Works perfect with Lenovo Hybrid dock which I was able to borrow for a day.

 

Wrt your comments to syncing with OneDrive, I am running the same setup om my new Win11 Home laptop as I did with my Win 10 Pro PC before. In Win10 there is no doubt the user profile built-in Documents, Pictures, Videos and Music folders are stored locally on the PC. However, with Win11 I'm not so sure, as Win11 indicates the "Onedrive-Wittnielsen" in both the "local" Pictures folder and in the online folder.

Even looking at the properties of the Pictures folder, I'm still a bit uncertain. What's your take on this?

 

 

 

/br Carsten Witt
AxelMatt
Community Expert
Community Expert
February 2, 2024

Do you have checked that your system is up-to-date and all recent drivers, patches and so on and already all drivers for the Alogic are installed?

For checking you can use the Lenovo tool "System Update" You'll find it here:

Download Lenovo Tools for Administrators - Lenovo Support DE

 

As mentioned in posts before I would try to deactivate the internal GPU. Goto the Device Manager on Windows. In the Device Manager, right-click the card's name and choose "Disable".

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
carstenwitt
Participating Frequently
February 3, 2024

Many rthx for the input. All my drivers are up to date. Thx for the link as well, though it appear to be a deployment tool which may be over the top for my single pc setup at home 😊 Anyway, it turns out it was the dock itself. I managed to borrow a Lenovo Hybrid USB-C Dock from work and it works perfectly with LR. Sp I just have to buy a Lenovo and stop playing around!

/br Carsten Witt
D Fosse
Community Expert
Community Expert
February 2, 2024

Docking stations often cause crashes, and the main reason seems to be that they will hook the display up to the integrated GPU, not the discrete GPU. This causes conflicts.

 

Try without the docking station. If the crashing stops, you know where the problem is.

GoldingD
Legend
February 2, 2024

 

Lenovo Yoga Pro 7 14IRH8 laptop

 

so that would be the laptop in the following link:

 

 

And from that link, your ports are:

 

1x USB-A (USB 5Gbps / USB 3.2 Gen 1), Always On
1x USB-C (USB 10Gbps / USB 3.2 Gen 2), with USB PD 3.0 and DisplayPort™ 1.4
1x USB-C (Thunderbolt 4 / USB4® 40Gbps), with USB PD 3.0 and DisplayPort 1.4
1x HDMI 2.1, up to 4K/60Hz
1x Headphone / microphone combo jack (3.5mm)

 

Looks like either of the USB-C ports would be best for the external display, although the USB4 might be the best. However, the docking station and the monitor may not take advantage of the USB4 port. I do not kneo if backwards capability will be involved.

 

And as for your external monitor:

 

Dell U2719DC, 2550x1400

 

so that would be the monitor in the following link:

 

 

and it has ports:

 

 

• 1 x DP 1.4 (HDCP 1.4)
• 1 x HDMI1.4 (HDCP 1.4)
• 1 x USB Type-C (Alternate mode with DisplayPort 1.4, USB 3.1 upstream port, Power Delivery PD up to 65 W)
• 1 x DP (Out) with MST (HDCP 1.4)
• 2 x USB 3.0 downstream port
• 2 x USB 3.0 with BC1.2 charging capability at 2A (max)
• 1 x Analog 2.0 audio line out (3.5mm jack)

 

Looks like the display best port is the USB type C (Alternate Mode)  3.1 upstream port. And their is no USB-C 3.2 capability, hence no Thunderbolt. So go for Display Port.

 

And a Alogic DUPRMX3 docking station is in use, perhaps this one??

 

And that Docking Station has the following ports:

 

Input:
USB-C
Output:
3 x DisplayPort (DP1.4/DP++)
2 x USB-A 3.1 Gen1(5G)
1x USB-C 3.1Gen 2(10G) BC 1.2 and Apple Charging Support
1 x 3.5mm TRRS Audio / Microphone Jack
1x USB-A3.1Gen 1(5G) BC 1.2 and Apple Charging Support
1 x RJ45 Ethernet 1Gbps
1 x SD Card Reader (SD 4.0)
1 x Micro SD Card Reader (SD 4.0)

 

So, only a UCB-C inpout of unknown capability (Gen 3.1? Gen 3.2?)

 

In the first of your setups, you have the following:

 

  • Connect Laptop to Docking Station via USB-C cable
  • Connect Docking Station to Monitor via DP 1.4 Cable

 

and your alternative setup is:

 

  • Connect Laptop to Monitor via HDMI cable

 

Inquiries:

 

In the fist situation, some questions

 

  • What port on the laptop did you connect the USB-C cable to?

 

In the second situation

 

  • Why HDMI and not DP  via one of the two USB-C ports? (could be a DP cable issue as in size of connector at hand)

 

Summary, I am wondering about the various ports on the three devices, if they are compatible with each other. For example, USB-C, but full USB-C?

 

My first thought if I was connecting this rig up (and I may have the specs wrong) is USB-C (alternate DP) on laptop, to USB-C on Docking station (no other choice) then DP on the Docking station to the monitor

 

For without the docking station between laptop and monitor, USB-C to DP monitor.

 

Perhaps a visit to the Micro Center for a DP cable that has the correct connectors (full Dp vs mini DP)

 

 

 

 

 

 

 

 

 
carstenwitt
Participating Frequently
February 3, 2024

Thx a million for the competent suggestions.

It turns out it was the dock itself. I managed to borrow a Lenovo Hybrid USB-C Dock from work and it works perfectly with LR. Sp I just have to buy a Lenovo and stop playing around!

/br Carsten Witt
GoldingD
Legend
February 1, 2024

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

carstenwitt
Participating Frequently
February 2, 2024
Many thx for reaching out. Much appreciated.
 
Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 2,9GHz
SqLite Version: 3.36.0
CPU Utilisation: 3,0%
Built-in memory: 16108,8 MB
Dedicated GPU memory used by Lightroom: 61,0MB / 5924,0MB (1%)
Real memory available to Lightroom: 16108,8 MB
Real memory used by Lightroom: 1582,6 MB (9,8%)
Virtual memory used by Lightroom: 1960,4 MB
GDI objects count: 855
USER objects count: 3172
Process handles count: 2688
Memory cache size: 138,0MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 453MB / 8054MB (5%)
Camera Raw real memory: 455MB / 16108MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2048 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 4050 Laptop GPU (31.0.15.5123)
Init State: GPU for Image Processing supported by default
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\carst\OneDrive - wittnielsen\Billeder\Lightroom\Lightroom Catalog-2-2-v13.lrcat
Settings Folder: C:\Users\carst\AppData\Roaming\Adobe\Lightroom
 
 
/br Carsten Witt