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Question

LR Classic keep crashing

Forum|Forum|2 years ago
January 27, 2024
5 replies
700 views

LR Classic 13.1 keeps crashing. (My OS is up to date.) I've read that turning off the GPU might work, but the app crashes so fast I don't have time to do anything.

Anyone else experiencing this?

Any fixes?

macOS

This topic has been closed for replies.

GoldingD

Legend

What Adobe Plan did you subscribe to?

The Photography Plan perhaps?

Z

zoewAuthor

Participating Frequently

All apps.

GoldingD

Legend

Will Photoshop run?

If so, can you look at system Info as shown in Photoshop, copy that info, and share it?

GoldingD

Legend

Also, their are two possibilities to investigate.

First up, does opening a different catalog, or a new catalog present a different outcome/ This can be accomplished/tested without first starting LrC in your normal method (as that currently fails) i.e. just clicking/double clicking on the icon

Instead, If Lightroom is closed, hold down the Ctrl key (Windows) / Opt key (Mac) while opening/starting Lightroom. In the Select Catalog dialog, it lists your recently used catalogs, or you can open another existing catalog or create a new catalog.

See if a new catalog works.

If so, perhaps the existing catalog is corrupt???

Second up, possible computer account issue, see the link below , trying a different MACOS user account (ADMIN) and seeing if LrC starts. (oh and read the link, it contains additional info that might be important)

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

Z

zoewAuthor

Participating Frequently

I haven't created any catalogues. I only just installed LRC this morning. So when I opened it - it was a first. Then it crashed. Again. And again. I unstalled it and tried again. Same issue. As I mentioned my OS (Mac) is up to date.

I can try your 2nd idea ....

J

Jao vdL

Community Expert

"my OS (Mac) is up to date"

That's unfortunately not very meaningful. What OS version, what hardware, etc. Any other software installed (especially antivirus and third party system cleaner tools tend to cause major issues) that might matter, especially system level tools.

dj_paige

Legend

LR Classic 13.1 keeps crashing.

Is there any particular task in LrC that appears to cause this, or is it seemingly random? Please be specific and detailed.

Z

zoewAuthor

Participating Frequently

No particular task. It's my first time "using" it. So I haven't done anything with it other than install it and open it. Then it crashes.

GoldingD

Legend

Also, in the link below, you can find a way to manually change that use graphics processor without first starting LrC

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

GoldingD

Legend

~~/edit/ Ok, I will get back on this~~

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

Followup

As you may not be able to accomplish the above, try in PS, click on Help, click on System Information, Copy that, save it to a text file, then attach that text file in a reply.

Alternative, to get the same into via Lr instead of LrC or PS

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