Participant

Answered

LR Classic not working after Mac OS Updates

Forum|Forum|1 year ago
December 11, 2024
6 replies
6359 views

Lightroom Classic issue after Mac OS Updates:

Software: Lightroom Classic
OS: Mac OS Sequoia 15
Issue: Catalog freezing; Sync would not progress; Upon import, could not locate/existing Collections not displaying; endless/frozen Optimize Catalog

I've been having issues with LrClassic ever since the big Mac OS and Adobe updates in October 2024. Here are the issues I'm running into lately!

1 - Catalog Freezing: When I open LrClassic, it freezes for 2-3 minutes completely before I can do anything. Once it is unfrozen, if I want to import images to my catalog, I cannot add anything to existing collections (they do not display, the list is empty).

2 - Sync does not progress:

Sync is just stuck spinning, nothing syncs.

3 - Optimize Catalog does not work:

If I try to optimize the catalog, it sits infinitely and I have to force quit Lightroom.

I spent 4 hours on the phone with Adobe, and they got it working once we copied my catalog into a new catalog. And then Mac released a security update and I’m right back where I started. Please help! I’m behind on jobs and I pay way too much for this software to not be able to do my work!

macOS

Correct answer pas_gcm

Hi, I've just installed the updated Lightroom Classic on a new MacBook Pro running Sequoia 15.2. It freezes on the opening screen when "Reading preferences" and won't do anything. Yesterday, before the newest Sequoia and LR updates, it simply crashed as soon as I clicked on it. Someone please help.

A

Arun_Khang4175

Participant

lightroom update kre

djkopman

Participating Frequently

I am having the exact same problem described here. I have uninstalled Classic and then done a clean re-install. I have also reset my preferences. No luck. Oddly, this problem occurs on my M4 Mac Mini but NOT on my M4 Pro Mac Mini. Not sure if that is relavent...Very, very frustrating.

David

J

jklick

Participant

I am also having this problem on a new MacBook Air M4. Preference will not open, open old catalog or create new catalog crashes LRC.

Who do I call?

M

mcole1987

Participating Frequently

i am having the same issues. importing canon raw files from an r6 to a synology nas. gets a few photos imported then freezes. I am running lightroom classic 14.2 and sequoia 15.3.1.

please help!!

J

jvbandes

Known Participant

The problem is between Mac and Synology using SMB. Mac and SMB have been a known issue of instability for a long time. With a Synology MAS and Mac it just doesn't work it crashes.

After weeks of struggling with this I set up a share on my Synology NAS and turned on NFS. Transferring files between Max Sequoia and Synology using NFS works fine.

I'm sure at some point the two of them will get together and fix SMB but if you just engage NFS which you can Google how to do or use chat GPT for instructions.

Regards

M

mcole1987

Participating Frequently

I have been using the NAS with the current SMB setup for several years. Why all the sudden do I need to switch to NFS?

O

ovi_4698

Participant

Hello. I get a message that I need to upgrade the system. I have an M4 Max :))

Need help

A

Aleke

Community Manager

Hi @ovi_4698!

Could you share more info? Have you checked for any available OS updates? Are you trying to install the apps via Creative Cloud or from the web?

Thank you! Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

marjorieL

Participant

Yes, I have checked for updates.

I have tried installing through Creative Cloud. I might try through web.

I called Adobe a few days ago to check on status and the chat person said someone would call me between 24 and 48 hours to update me. Not a call …..

Margie

_______________
Marjorie Lindbeck
margiel@pacbell.net

Rikk Flohr_Photography

Please perform a clean install of the latest version (released today) 14.1.

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

Rikk Flohr: Adobe Photography Org

P

pas_gcm

Participating Frequently

Hi Rikk, thanks for your kind answer. I tried your "spell" but LR Classic still freezes upon "Reading Preferences" as you can see from the attached screenshot. My MacBook Pro is brand new and I don't have any old catalogs in it or preferences, etc.

I would use the new version of Photoshop instead but that's problematic too because it won't open my Sony ARW files. It says it doesn't recognize them.

Rikk Flohr_Photography

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

Rikk Flohr: Adobe Photography Org

P

pas_gcmCorrect answer

Participating Frequently

Hi, I've just installed the updated Lightroom Classic on a new MacBook Pro running Sequoia 15.2. It freezes on the opening screen when "Reading preferences" and won't do anything. Yesterday, before the newest Sequoia and LR updates, it simply crashed as soon as I clicked on it. Someone please help.

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