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JulianMuscott
Participant
April 30, 2017
Answered

Lr does not update from CC app, (Ps does)

  • April 30, 2017
  • 1 reply
  • 428 views

Hi All,

Has anyone encountered the problem that Lr is stuck with an old version, 6.3 [9600] and will not update to latest version? It will reinstall, but always with the old version. The Ps version and Br are up dated without problems. I noticed also from the  license screen shot that it thinks my PC is 8.1 instead of 10.

As a reference, my CC managed version of Ps is 2017.1.0 20170309.r.207

I have tried: uninstall Lr and reinstall from the web CC version, Log off and log back on again.

I am missing out on the latest Lr features like Guided upright and Haze. I seem to be stuck in 2015!

Thanks for any ideas.

Julian

    This topic has been closed for replies.
    Correct answer JulianMuscott

    I found the fix: I uninstalled or repaired CC app (not sure whether it was uninstalled, but it seemed to be). This uninstalled my Lr, Ps and Br.

    After the CC app was set up again, I was able to reinstall Lr, Ps and Br and they all seemed to be correct versions now. Hopefully they will also be updated when needed...

    Strange behaviour from the CC app, but still this is fixed now, and the fresh installs use the old preferences, so I could continue on from where I left off... I hope that this can also help others with this issue.

    Julian

    1 reply

    Per Berntsen
    Community Expert
    Per BerntsenCommunity Expert
    Community Expert
    April 30, 2017

    Many people have problems updating from within Lightroom, or with the CC desktop app.

    Download the latest update (2015.10) here: Download Photoshop Lightroom

    J
    JulianMuscottAuthor
    Participant
    April 30, 2017

    Thanks for answering, and confirming I am not alone in this issue. The Adobe article says I need my serial number? As a CC subscriber, I do not have a serial number. However I did already de-install Lr, re-boot and then re-install from the Adobe web site for CC Lr 6.

    Isn't 2015.10 the bought/standalone version of Lr? I think that I need 6.8 or something? I saw Can't update to latest version of Lightroom CC which seems up my street, but I cannot seem to do the install of the newest version. The feature set changed a lot since my old version..

    Anything else I should try?

    Thanks. julian

    J
    JulianMuscottAuthorCorrect answer
    Participant
    April 30, 2017

    I found the fix: I uninstalled or repaired CC app (not sure whether it was uninstalled, but it seemed to be). This uninstalled my Lr, Ps and Br.

    After the CC app was set up again, I was able to reinstall Lr, Ps and Br and they all seemed to be correct versions now. Hopefully they will also be updated when needed...

    Strange behaviour from the CC app, but still this is fixed now, and the fresh installs use the old preferences, so I could continue on from where I left off... I hope that this can also help others with this issue.

    Julian

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