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PaulBurgess
Participant
May 21, 2026
Question

LR hangs randomly when creating previews

  • May 21, 2026
  • 2 replies
  • 71 views

LR hangs randomly when creating previews - on restart imports are not in catalogue

Detect Person mask fails when people clearly visible

AI Edit Error box appears on startup

With denoised images denoise not present on full screen view

None of these issues with 15.2

 

    2 replies

    Community Expert
    May 25, 2026

    @PaulBurgess ​@TJ_N 

    First try to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

    It's recommended to backup your preferences before you reset the preferences to the default settings: 

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    If this doesn't help we need more informations about your environment.

    Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

    Please provide a copy of your 'System Info'. This can be get from the Lightroom menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

    @TJ_N Please be more specific. Statements such as "it is useless" are not helpful here.

    Describe what you’re try to do and what happened. Error messages?

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Participant
    May 24, 2026

    lighroom is really just becoming unusable lately. is there still a QA team?