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J. Nordholm
J. Nordholm
Participating Frequently
December 20, 2023
Question

LR has slowed, "not responding", blue circle of frustration, etc.

  • December 20, 2023
  • 2 replies
  • 603 views

About 3 weeks ago I edited an image in LR Classic (cloud based) involving 8 masks - linear gradient, radial gradient, brush tool, object tool. LR responded quickly to all input. I was running WIndows 10 and the most recent version of LR (I always update when I am notified.)

 

About 2 weeks ago I edited an image involving 9 masks. After the 2nd or 3rd mask LR would wait 1 minute or more to execute the command, I would get a message "not responding," the screen would black out and then reappear and other weird stuff.

 

Last week I upgraded to WIndows 11 and the most recent version of LR. I then attempted to edited an image using masks. After the 1st mask LR would delay before executing the command, "not responding" would appear., I'd get the blue circle of frustration dancing on my screen, the screen would freeze in the middle of executing a command and so forth.

 

I suspect a CPU issue. However, why would LR work fine 3 weeks ago but not 2 weeks ago with the same CPU, same version of WIndows amd same version of LR?

 

BTW, the last 2 attempts were with an HDR image (created in LR using the HDR feature) while the first attempt was not  an HDR image.  Could this cause the problem?

 

[moved from bugs to discussions according to the community rules - Mod.]

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    2 replies

    GoldingD
    GoldingD
    Legend
    December 20, 2023

     

    The GPU driver is a NIVIDIA GeForce MX 150. I checked using Device Manager
(Update Driver). Was advised that "The best drivers for your device are
already installed."

     

    By that, I take it you are attempting to check for driver updates via the Windows Update in your OS. That is just so so wrong, MS is rally lousy at that.

     

    Now as you have an NVIDIA GPU, you probably have a small application called GeForce Experience. Use that to check for and update GPU drivers for that MX 150.

     

     

    Last week I upgraded to WIndows 11 a

     

    The standard Windows upgrade correct? (That would be good) Not a builders preview, or a BETA! (that would be bad)

     

    The GPU driver is a NIVIDIA GeForce MX 150.

     

    I take it your computer is a laptop? And no way to upgrade the GPU. I see that typically this GPU (Chip) is paired with 2GB of GDDR5 RAM (can differ from mfg). So just barely minimum for LrC when turning on the option to use GPU. Had this been a desktop, I would advice getting a better GPU. You might want to see if the LrC performs better with the use GPU option off.

     

    Followup. As it appears you have a laptop, check the vents for Dust Bunny's. Is the ventilation working at its best?? A CPU running hot could cause these issues.

    J. Nordholm
    J. NordholmAuthor
    Participating Frequently
    December 20, 2023
    Yes, I tried to update via Windows Update. I think you are saying I should
    try an update through an app called GeForce Experience. Is this supposed to
    be on my computer somewhere? If I can find this app I will try an update.

    As far as I know I did the standard upgrade. I just do what I am told...

    And yes, my computer is a laptop (HP Envy 17). You say "no way to upgrade
    the GPU." Do you mean there is no way to *update?*

    You say "typically this GPU (Chip) is paired with 2GB of GDDR5 RAM." I
    don't really know what this means or how I would determine this. I can say
    that the installed RAM is 16.0 GB with 15.9 GB usable.

    I don't know what you mean by " turning on the option to use GPU." I run
    LrC "as is" and have not selected any GPU options that I can recall. How
    would one check if the GPU option is on or off?

    Let me sum up what I understand from your detailed answer:

    1. Update GPU via GeForce Experience (need to find out where that is);

    2. There is no upgrade for my GPU. (Does this mean I cannot update? I'm
    confused about this.)

    3. If my GPU chip is paired with 2GB of GDDR5 RAM, and this cannot be
    changed, then it would seem my laptop is at its limit of performance in
    LrC. Is that a fair statement?

    4. Your comment about getting a better GPU if this were a desktop also
    implies that my laptop is at its limit of performance in LrC. Is that a
    fair statement?

    5. I should try using LrC with the GPU option off. However, I have no idea
    what this means or how I would do this.

    Thank you again for your detailed response.
    GoldingD
    GoldingD
    Legend
    December 20, 2023

    1. Update GPU via GeForce Experience (need to find out where that is)

     

    https://www.nvidia.com/en-us/geforce/geforce-experience/

     

     

    https://www.tomsguide.com/how-to/how-to-use-geforce-experience

     

     

    2. There is no upgrade for my GPU. (Does this mean I cannot update? I'm
    confused about this.)

     

    By this I am referring to replacing the GPU. In a desktop PC that would be a simple GPU card replacement. In a laptop that is impossible.

     

    3. If my GPU chip is paired with 2GB of GDDR5 RAM, and this cannot be changed, then it would seem my laptop is at its limit of performance in LrC. Is that a fair statement?

     

    Yes, at limit. Some LrC features may not work, some may perform poorly. Especially any dependant upon the GPU.

     

    4. Your comment about getting a better GPU if this were a desktop also implies that my laptop is at its limit of performance in LrC. Is that a fair statement?

     

    Past it's prime, quite frankly not a very good unit for LrC. Remember that LrC is a resource hog. Way more than Photoshop (people often state, but PS works, that is a false position), way more than many high end games. LrC can often push a computer to the point where it breaks, while other programs do not cause the computer to struggle at all.

     

    5. I should try using LrC with the GPU option off. However, I have no idea what this means or how I would do this.

     

    When having issues with performance on a computer with limited GPU, or very old GPU's (so old that the mfg no longer updates drivers) it is often advised to try this and see if LrC behaves. If it does, then indications are the GPU or the GPU driver are at fault. And in the case of very old equipment, doing this might be the only way to get LrC to not crash. In preferences, in the Performance tab, in the Camera RAW panel, For Use Graphics Processor, you can select Off.

     

    Their is no guarantee that this will solve anything, but you can try.

     

     

     

    By the way, I see that you are new to the community. Be advised that your fellow members, such as , are not Adobe employees. Just fellow members trying to help.myself

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    December 20, 2023

    Please check if your GPU driver is updated to the latest available from the GPU manufacturer.

    Also, please post the first 4 blocks (approx. 55 lines) of the system information from the help menu.

     

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    J. Nordholm
    J. NordholmAuthor
    Participating Frequently
    December 20, 2023
    Thank you for your response. Which help menu are you referring to? How do I
    find it? How does one access system information?
    J. Nordholm
    J. NordholmAuthor
    Participating Frequently
    December 20, 2023
    The GPU driver is a NIVIDIA GeForce MX 150. I checked using Device Manager
    (Update Driver). Was advised that "The best drivers for your device are
    already installed."
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