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BillyDDonavan
Participating Frequently
April 2, 2017
Question

LR will not launch Apple Mail

  • April 2, 2017
  • 3 replies
  • 1365 views

Inexplicably, my (Apple Mail) no longer launches when I export an image from Lightroom? It "prepares the files" ..then does not launch Apple Mail. They must go somewhere? I have emailed thousands of images in the past and this is a new and frustrating behavior. Thanks in advance!

    This topic has been closed for replies.

    3 replies

    Matt Peter Waltt
    Matt Peter Waltt
    Participating Frequently
    March 5, 2020

    Hello ! I am having the exact same problem, yesterday, it was working fine, and suddenly it does that : nothing ! I mean, Lightroom exports the picture, but doesn't launch Apple Mail. And again, it was working just before, and I did no updates, nothing ! Adobe ?

    J
    jjwatx
    Participant
    June 6, 2020

    And I had the exact same problem this morning - has worked fine with Apple Mail for many years and hundreds of emails.  But, today, no bueno.  VERY frustrating.

    P
    predragp99137390
    Participant
    November 15, 2020

    Did you ever resolve this? I am having the same issue with Catalina OS and Lightroom Classic (10.0, cloud subscription)? After finishing export, Apple Mail never launches, and it was working for a long time... went through different forums and suggestion, nothing worked... 

    B
    BillyDDonavanAuthor
    Participating Frequently
    April 6, 2017

    Any thoughts? I am really stuck here, thanks--

    Bob Somrak
    Bob Somrak
    Legend
    April 6, 2017

    It works here on cc2015.9 and OS X 10.11.6 and Apple Mail 9.3 using an ISP (Charter) email account.  Who is your email provider?  Is Apple Mail your default email client?

    M4 Pro Mac Mini. 48GB
    B
    BillyDDonavanAuthor
    Participating Frequently
    April 7, 2017

    Thanks again Bob---I use Apple Mail. Again, this has worked fine for over two years—then, it just stopped. Is there a setting that needs re-setting to ensure LR knows Apple Mail is my default email client? Also, it works on my MacBook Pro....

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    April 3, 2017

    Hi BillyDDonavan,

    You may try and reset the Lightroom preferences and check if that helps. refer: Preference file and other file locations | Lightroom CC and 6

    Also, you may setup the email client again in Lightroom, refer: How to publish photos from Photoshop Lightroom to Adobe Stock and social media

    Thanks,

    Mohit

    B
    BillyDDonavanAuthor
    Participating Frequently
    April 6, 2017

    thanks--I did trash prefs, and restarted. No luck. You suggest resetting up email client, but I use Apple mail, and I never set it up the first time? the option was already there as I recall.

    All software is up to date, late model iMac.

    Bob Somrak
    Bob Somrak
    Legend
    April 6, 2017

    If you go to Library and do menu "File/Email Photos"  does the Email dialog show up?

    M4 Pro Mac Mini. 48GB
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