Inspiring

Answered

LR6 (not Cloud Version) won't start. LR 6 crashes directly

Forum|Forum|5 years ago
June 8, 2020
3 replies
765 views

Hi,

I'm working with MacBookAir (10.12.6). Since some time I've got huge troubles with starting the program Lightroom 6. Everytime (!) it crashes directly. I've deinstalled and reinstalled it many times but it won't help. In the past everything worked fine and I didn't change anything. What can I do?

Laura

This topic has been closed for replies.

Correct answer Laura555

Just wanted to inform you, that it's finally working 🙂 I got help from the adobe support. They unlocked me again and now it works....don't know what was wrong but never mind 😉 Thanks for your help!

dj_paige

Legend

If you have re-installed LR and it still won't launch, then I would uninstall Lightroom, then uninstall the Adobe Creative Cloud application, then re-install both.

L

Laura555Author

Inspiring

Thanks for your advice but it's not the LR from Adobe Creative Cloud. It's the old Lightroom 6 program without subcription. I bought it a year ago. So I can only reinstall LR6 wich I already did several times without result :(.... I have absolutely no idea what's wrong since my computer is working well except for that problem.

L

Laura555AuthorCorrect answer

Inspiring

Just wanted to inform you, that it's finally working 🙂 I got help from the adobe support. They unlocked me again and now it works....don't know what was wrong but never mind 😉 Thanks for your help!

DdeGannes

Community Expert

A couple of hints to be aware of,

1 Lightroom 6 license is a single user license key.
2 You are permitted to have two activated installations at any point in time.

3 You will need to sign in to your Adobe a/c online to activate a new installation.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

L

Laura555Author

Inspiring

Hi, thank you for your help. I only used it at one computer. Just tried it on another one after the problems appeared and always deinstalled it afterwards. Think the license isn't the problem.

I have the presumption, that the problem starts, when the catalogue and the tools are being loaded.

dj_paige

Legend

Is there an error message? If so, can you quote the exact completed unedited word-for-word error message?

How far into the opening of Lightroom 6 do you get before the crash happens?

L

Laura555Author

Inspiring

No, unfortunately theres no error message or code. I only see the start screen and a message: thank you for buying the product and so on....

I had to reinstall it completley, that's why this comes up on the screen. You can click "ok" but when I try to do this, it already starts... then I can only close the program by pressing cmd + alt + esc.

L

Laura555Author

Inspiring

The interesting thing is, it works without problems at my boyfriend's windows laptop... so it must be a problem with my mac.

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