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Known Participant
March 28, 2021
Question

LrC 10.2 crashes on first Map access after Import, Mac OS Big Sur 11.2.3

  • March 28, 2021
  • 15 replies
  • 4990 views

LrC exits and provides crash prompts if the Map module is accessed after an import. This seems to occur regardless of homw Map module is accessed and is 100% consistent. I am running on an iMac Pro (2017) with 64 GB of memory. The problem has been around through a number of updates and I am not seeing others complaining about it so it may be specific to my installation.

 

Any ideas on how to proceed would be appreciated. I would also like to know if I am not alone with this issue with the current Lightroom Classic.

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15 replies

Known Participant
March 30, 2021

Thank you again johnrellis. I did a text chat with an Adobe Tech and it started working. My suspicion is that your Preferences reset idea in fact worked but I failed to remember to reboot before testing it. Something the Tech did forced a reset on the cached preferences and I could no longer replicate the problem - a happy ending.

 

I've been using PS, and later LR when it became available, forever. And I haven't needed much help over the years and avoided the forums and Tech Support. I am very pleased that a fellow user was able to help me here, and that Tech Support was a positive  experience as well. Cheers to you and Adobe!

johnrellis
Legend
March 30, 2021

I suggest you post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions: 
https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

Be sure to include the first ten lines of the menu command Help > System Info.  Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links.

 

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Known Participant
March 29, 2021

Thanks johnrellis for the idea. I tried reseting the preferences per the link you provided (I used the <shift><opt> method) but I still crash when I access the Map module after an Import.

johnrellis
Legend
March 28, 2021

Did you try resetting LR's preferences: 
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior. That article explains how to restore the old preferences if resetting doesn't help.

 

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Known Participant
March 28, 2021

Lots of great ideas on https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html, butI did not find anything helpful to my issue here.