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Pablo23
Participating Frequently
May 4, 2021
Question

LrC 10.2 does not recognize .heic files

  • May 4, 2021
  • 2 replies
  • 795 views

I have just installed LrC 10.2 and it cannot read .heic files. On the other hand, I am able to see .heic files from Windows Explorer without problem.

Don't know if it might be related, all .heic files have been taken by a Samsung phone. I don't have other .heic files to double check.

 

This topic has been closed for replies.

2 replies

H
Hajo24548697vugi
Participant
May 30, 2022

Hi all
just some days ago I have updated to Win 11 and LrC V 11.3.1.

(Among CANON RAW files, IOS HEIC files) I am using also an Android Samsung S21, generating HEIC files very well.
Using the previous version of LrC and Win10, Android generated HEIC files by the S21 where read and converted and then exported excellent by LrC - everything worked fine !!!

Now, after upgrading to win 11 and LrC V 11.3.1, support of heic files is limited to IOS generated heic files only.

Even Photos, which (within the former system Configuration) have been imported correctly and optimized with LrC will now be changed and are unusble for an additional export.
This is destroying my work and absolutely not acceptable.

Why ? - What is the reason for Adobe ?
Windows support is excellent on Win10 and Win11 !
Why does Adobe stop the support of HEIC files generated by other OS like Android ?


Will there be an LrC-Update in future versions with reactivated support for at least Android generated HEIC files?

johnrellis
johnrellis
Genius
May 30, 2022

"just some days ago I have updated to Win 11 and LrC V 11.3.1. ... Using the previous version of LrC and Win10, Android generated HEIC files by the S21 where read and converted and then exported excellent by LrC - everything worked fine !!!... Even Photos, which (within the former system Configuration) have been imported correctly and optimized with LrC will now be changed and are unusble for an additional export."

 

Camera Raw recently introduced a bug handling the colors of HEIC images generated by Android:

https://community.adobe.com/t5/camera-raw-bugs/p-incorrect-default-color-rendering-on-heic-files-ios-and-android-captures/idi-p/12877974

 

That bug has already been fixed in LR mobile apps, and Adobe says, "Updates for Lightroom Classic, Lightroom Desktop and Camera Raw will be released to correct this issue in the next release."

 

If history is any guide, we may expect to see LR 11.4 in the next week or two.  While waiting for it, roll back to LR 11.2. 

H
Hajo24548697vugi
Participant
May 30, 2022

Thank you for fast reply - I will wait for V 11.4. with the issue solved

P
Pablo23Author
Participating Frequently
May 4, 2021

Ok... I have found the anwers and I can personally not believe it. Adobe does not support HEIC files from Android!!!

"Although modern camera devices provide the capability to capture HEIF/.heic photos and HEVC (H.265) videos, Lightroom and Camera raw support only HEIF/.heic files created with iOS devices.

  • macOS - Lightroom Classic and Lightroom support HEIF/.heic files running on macOS High Sierra v10.13 or later.
  • Windows - Lightroom Classic and Lightroom support HEIF/.heic files running on Windows 10.

 

    johnrellis
    johnrellis
    Genius
    May 4, 2021

    Here is the Help article Pablo quoted:

    https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

    siwoli
    siwoli
    Participant
    December 17, 2021

    It’s not helpful!
    It's only a statement that adobee LR cannot handle HEIF other than created with iOS.
    I need HEIF support for rowfiles from sony, and android smartphons.

    Microsoft has done their job, windows can handle HEIF files.

    Can adobee do it too!

    MfG

    Siegfried

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