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Klemens2364699171jd
Participant
April 20, 2023
Question

LRc 12.3 crash in editing mode

  • April 20, 2023
  • 1 reply
  • 403 views

Hi there,
I used to run a LRc 10.x version (sorry,  can't remember which one exactly). I figured that all newer versions crashed when launching LRc. However, I can open catalogues with LRc 12.3 and the library tab works fine. If I do not select a picture in the library tab, the editing mode can be selected without crashing LRc 12.3 as well. As soon as I click on a picture in editing mode or select a picture in library mode and then switch to editing mode, LRc 12.3 crashes.
Do you have any idea what I can do? Thanks for helping me out!
My system Info:

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Enterprise Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,3GHz
SqLite Version: 3.36.0
CPU Utilisation: 3,0%
Built-in memory: 16078,8 MB
Dedicated GPU memory used by Lightroom: 17,1MB / 128,0MB (13%)
Real memory available to Lightroom: 16078,8 MB
Real memory used by Lightroom: 505,7 MB (3,1%)
Virtual memory used by Lightroom: 582,7 MB
GDI objects count: 665
USER objects count: 2041
Process handles count: 1621
Memory cache size: 69,0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 50MB / 8039MB (0%)
Camera Raw real memory: 51MB / 16078MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics (31.0.101.2121)
Init State: GPU for Display supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\c7701133\Pictures\test\test.lrcat
Settings Folder: C:\Users\c7701133\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

This topic has been closed for replies.

1 reply

Smit K
Community Manager
Smit KCommunity Manager
Community Manager
April 20, 2023

Hi,

Could you confirm if you have submitted the Crash Report to Adobe when the Adobe Crash Reporter dialog comes up?

If you, could you make sure to enter the email field with your emailID you use with Adobe account there?

This will help us search the crash and guide you accordingly.

 

Meanwhile, could you try and see if there is any driver update pending for your GPU?

Smit | Lightroom Team
    K
    Klemens2364699171jdAuthor
    Participant
    May 9, 2023

    Hi,
    Sorry for my late reply!
    Unfortunately, there is no crash reporter showing up when it happens. There is a simple message that LR stopped due to a problem. There are no specifics in this error message. As soon as I click OK, LR closes.
    Is there another way to create a crash report? The DirectX UHD Graphics driver was updated.
    It is really weird because Premiere, Photoshop, Illustrator, and Acrobat work fine. It's just Lightroom that is not happy with my computer. If there is no quick solution to this, could you please point out a way to install Lightroom CC 10.x in the meantime? The Adobe creative cloud desktop application goes back to version 11.0.

    Thank you for your help!

    K
    Klemens2364699171jdAuthor
    Participant
    June 13, 2023

    Update: I haven't changed anything in my setup but I have installed the latest LR classic v 12.4. This version solved my issue! I don't know how but thanks!

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