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DClark064
August 5, 2026
Question

LrC 15.5 Video Files Issues

  • August 5, 2026
  • 1 reply
  • 9 views

I updated to LrC 15.5 a few hours ago.  Since then LrC has problems with video files.  The first problem I noticed was that when I tried to synchronize a folder that had two new video files.  After a couple of minutes I got the error message “An unknown error occurred while reading the video file. (2)”.  I had just completed those files with DaVinci Resolve so I went back and produced the same files again to check if DR had made an error.  When I tried again with the new files but got the same errors.  I was able to play both videos without any issue using VLC Media Player, so they seem to be OK.  I then shutdown LrC and did a backup including optimizing the catalog, and then restarted it to see if that made any difference, but same error.  Then I started looking at other videos that were already in LrC and found that when browsing them in the Library module, most of them pop up a message “There was an error working with the video”.  They will not play in LrC but work fine with VLC Media Player. 

Prior to upgrading to 15.5 I did not experience any of these errors. Is anyone else seeing these problems?

 

    1 reply

    Ian Lyons
    Community Expert
    Community Expert
    August 5, 2026

    Have you tried resetting the LrC Preference file? This is a useful self-check that can easily be made when odd behaviour occurs, especially after the application has been upgraded. You can use Method 1 as shown in below linked help document:

     

    https://helpx.adobe.com/lightroom-classic/desktop/introduction-to-lightroom-classic/reset-preferences.html