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Participant
Jan 17, 2025 9:03 AM UTC
Answered

LrC and macOS Mojave

Good morning. I made the mistake of formatting my iMac to make a clean install first of High Sierra and now onto Mojave. Unfortunately in the time that I was away Adobe Creative Cloud decided that Lightroom is not compatible with my system anymore, before I ran LrC 9.x on High Sierra and on Mojave. Are there anyway I can get LrC to install on my mac with high Sierra or Mojave? Thank you.

AxelMattCorrect answer
Community Expert
Jan 17, 2025 5:57 PM UTC

You have to contact the Adobe support and ask for the installation files for the appropriate version of Lightroom Classic that matches with your operating system. In the Creative Cloud Client you are only the previous version (13.x) available.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

2 replies

AxelMattCommunity ExpertCorrect answer
Community Expert
Jan 17, 2025 5:57 PM UTC

You have to contact the Adobe support and ask for the installation files for the appropriate version of Lightroom Classic that matches with your operating system. In the Creative Cloud Client you are only the previous version (13.x) available.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participant
Jan 18, 2025 10:20 AM UTC

Thank you for the reply, I got sorted out.

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