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Terri27425864qpfx
Participant
Jun 10, 2025 1:07 AM UTC
Question

LrC DeNoise Crash

Starting last night, if I use DeNoise, it stalls and then crashes Lightroom Classic and my computer.  Tested GPU and it is working well.  Unable to force shutdown as it remains running in the background and I have to unplug my computer in order to be able to restart it.

4 replies

Community Expert
AxelMattCommunity Expert
Community Expert
Jun 10, 2025 8:23 AM UTC

In a first step you should  try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Terri27425864qpfxAuthor
Participant
Jun 11, 2025 12:19 AM UTC

tried resetting and that did not fix the issue. my system specs are: AMD Radeon RX 6600, Ryzen 9 3900x, 32 gb trident z neo ddr4 ram, windows 11 home, LRC latest version 

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johnrellis
johnrellis
Legend
Jun 11, 2025 1:07 AM UTC

As Axel requested, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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