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A
Abeaudoin
Participant
July 19, 2023
Question

LRC dosent open after update MAC to Ventura 13.4.1

  • July 19, 2023
  • 2 replies
  • 545 views

I Lightroom stopped opening after last OS update, I tried uninstall and install, I also tried installing old version same result  The flash screen open but after it close than nothing open

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2 replies

D
Dmitrij312324534ryx
Participant
July 24, 2023

I have the same problem. Went through Adobe support, remote troubleshooting and all, and got suggested to contact Apple Support and migrate apple accounts. I won't go through the trouble of resetting my Mac, and seems this problem is not exclusive for me.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    July 19, 2023

    Hey, @Abeaudoin. Welcome to the Lightroom Classic Community. I'll need more info to help you figure this out. What version of Lightroom & the macOS are you working on? Where is the Lightroom Catalog stored? On the internal or external drive?

     

    To begin troubleshooting, reset Lightroom Classic following the second (manual) method from this article: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

    Ensure Lightroom Classic has the required permissions on macOS: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

     

    Try these steps if the reset & permissions do not help:

    • Press the OPT  when launching Lightroom Classic & choose the option to create a new catalog and create a new one on the internal drive.

    • If the above step does not launch Lightroom Classic, go to the following location to launch Photoshop via the terminal.
      In Finder > Application Folder > Lightroom Classic > Right-click on Lightroom.app > Show Package Contents > Contents > macOS > Lightroom - double click to open.

     

    Let me know how it goes. Thanks!
    Sameer K

    A
    AbeaudoinAuthor
    Participant
    July 19, 2023

    Hi @Sameer K 

     
    I Tried all your suggestion without succes
    There is no catalog since I deleted everything and reinstalled multiple time Different version including Version 11.0
     
    Here the info for the Mac
    Nom du modèle : iMac
    Identifiant du modèle : iMac20,1
    Nom du processeur : Intel Core i5 6 cœurs
    Vitesse du processeur : 3,3 GHz
    Nombre de processeurs : 1
    Nombre total de cœurs : 6
    Cache de niveau 2 (par cœur) : 256 Ko
    Cache de niveau 3 : 12 Mo
    Technologie Hyper-Threading : Activé
    Mémoire : 32 Go
    Version du programme interne du système : 1968.120.12.0.0 (iBridge: 20.16.5060.0.0,0)
    Version du chargeur du SE : 577~170

    Lightroom Classic Version 12.4
     
     
    A
    AbeaudoinAuthor
    Participant
    July 21, 2023

    Update

     

    I Reinstalled OS Ventura 13.4.1 fin macOS Recovery uninstalled LR Classic, disconnected from Creative cloud, reconnected and reinstalled Lightroom Classic, same result.

     

    Everything else Work : Lightroom CC,  Photoshop, Bridge etc.

     

     

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